Introduction; Part I Frequently asked questions; How to demystify
BPM; What is Business Process Management(BPM)? Why is it important
to improve business processes before automating them?; When should
you do BPM? What are the main drivers and triggers?; Who should be
involved in BPM?; Why are organizational strategy and process
architecture important in a BPM implementation?; How do you sell
BPM technology to the organization?: What are the critical success
factors in a BPM project?; What are the critical implementation
aspects of a BPM solution?; Why do you need a structured approach
to implementing BPM?; Part II The Framework; Chapter 11 Framework
overview; Guidelines of how to use the Framework; Organization
Strategy phase; Process Architecture phase; Launch Pad phase;
Understand phase; Innovate phase; People phase; Develop phase;
Implement phase; Realize Value phase; Sustainable Performance
phase; Essentials Introduction; Project Management; People Change
Management; Leadership; Part III BPM and the organization; BPM
Maturity; Embedding BPM within the organization; Part IV
Appendices'tools and techniques; Appendices; Bibliography
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
![]() |
Ask a Question About this Product More... |
![]() |