About the Author

Now a renowned speaker, coach, and author in the private club industry in Los Angeles, CA, Crystal Thomas excelled at a young age as a general manager in the same industry. The following three decades of GM experience educated her on the need for a coaching organization that could support businesses in incorporating the "heart" aspect---one that mutually benefits upper management, your team, and members/customers alike while still advancing the bottom line. Her first book, "Business with a Heart," tells a story about the challenges of balancing head and heart, and the results that can merit actions worthy of full pursuit.