Table of Contents

• Chapter 1 Traditional and Unified Voice
• Chapter 2 Understanding Cisco Unified Communications Solutions
• Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration
• Chapter 4 Introduction to CUCME Administration
• Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME)
• Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS
• Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features
• Chapter 8 Administrative Interfaces 165
• Chapter 9 Managing Services, Phones, and Users
• Chapter 10 CUCM Dial Plan
• Chapter 11 CUCM Telephony Features
• Chapter 12 CUCM Mobility Features
• Chapter 13 Cisco Unity Connection
• Chapter 14 Cisco Unified Presence
• Chapter 15 Troubleshooting Cisco Unified Communications Manager Express (CUCME)
• Chapter 16 Troubleshooting CUCM
• Chapter 17 Monitoring Cisco Unity Connection
• Part VI: Appendixes
• Appendix A IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs
• Appendix B IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8–14 and 16–17)
• Appendix C Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in VMware Workstation
• Appendix D Configuring the Cisco Unified Communications Manager Express Router
• Appendix E PSTN Simulator

About the Author

Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead contact for the Academy Support Center and Instructor Training Center at Madison College’s Cisco Networking Academy, providing support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor Trainer. Brent has been a regular presenter at the Cisco Academy conferences.