Table of Contents

Introduction What Is the CIO Paradox?, Part I Your Role: You’re Damned If You Do and You’re Damned If You Don’t, Part II Your Stakeholders: Wi l l the Busi ness Ever Love IT?, Part III Your Staff: They Just Don’ t, Part IV Your Future: What’s Next for the CIO?, Conclusion Breaking the Paradox, Endnotes, Index, About the Author

About the Author

Martha Heller is one of the most widely followed voices on IT leadership and the role of the CIO. She has been a CIO magazine columnist since 1999, and is also the author of Be the Business: CIOs in the New Era of IT (Bibliomotion, 2016). Martha is president of Heller Search Associates, an executive recruiting firm that specializes in IT leadership positions nationwide across all industries. She has spent 15 years working with the CIO community at the highest levels. Based on this experience and extensive interviews, outreach, and her work as an executive recruiter, Martha has distilled empirically backed insights into what it takes today to be an IT executive capable of driving transformation. In 2004, Martha founded the CIO Executive Council, CIO magazine's professional organization for CIOs. In addition to her blog on CIO.com, Martha engages extensively with the technology executive community through social media and her widely read e-newsletter, "The Heller Report." Martha is a highly sought after public speaker, regularly addressing and engaging with members of the IT profession at executive events held by The Research Board, the National Retail Federation, the Technology Business Management Council, Forrester, Harvard University, MIT, CIO magazine, ServiceNow, Box, and Cisco. Maryfran Johnson Award-winning IT journalist and editorial executive, Editor-in-Chief of CIO magazine.

Reviews

"A must-read for all CIOs and those aspiring to the role. "The CIO Paradox" is a compendium of our colleagues' most valuable and sometimes painful lessons packaged up and told in a compelling and straightforward manner. Heller has distilled years of CIO experience into a pragmatic guide that not only helps CIOs everywhere to improve their game, but forces them to reflect on where they have been and, more importantly, where they should go next." (Timothy C. McCabe, SVP & CIO, Delphi)

"In "The CIO Paradox", Heller has her finger on the pulse of the major contradictions that plague the CIO role today, including being hired to be strategic, but spending most of our time being operational. Her recommendations on how to overcome major paradoxes offer concise and helpful advice to CIOs on becoming more successful in the role." (Gregory S. Smith, CIO at an international firm, and author of "Straight to the Top: Becoming a World-Class CIO")

"In "The CIO Paradox", Martha Heller has clearly articulated the many contradictions that permeate the CIO role. But more than that, she includes rich examples of how successful CIOs have managed to break through these contradictions. IT leadership is a balancing act, as Heller demonstrates in this entertaining and insightful book." (Carol Zierhoffer, VP & Global CIO, Xerox)

"Martha does a great job of capturing the paradox of not just the CIO role, but of Enterprise IT as a whole. In a world that greatly admires technology and over-rewards the start-up, how is the "brand" of the enterprise CIO and the technology teams that support our business so weak? As a CIO that has survived this paradox for more than a decade, I appreciate the insights of "The CIO Paradox"." (Robert B. Carter, EVP & CIO, FedEx Corporation)

"Martha Heller has captured the essence of the exhilaration and the stress that come with being a CIO in the 21st century. In "The CIO Paradox", she has articulated the complex and critical set of issues that confront CIOs every day, in every enterprise, in a witty and constructive way. Having lived the CIO role over four different decades, I was able to relate to her paradoxes and her conclusions: that to be successful in this young and great profession you must move from being an "either, or" manager to an "and, and" leader. It will be exciting to see more and more of our next generation leaders break through these paradoxes." (Charlie Feld, Founder, The Feld Group Institute, and author of "Blind Spot IT: A Leader's Guide To IT-Enabled Business Transformation")

"Martha Heller has unparalleled access to CIOs. She advises them, writes about them, and recruits them. With her terrific book, "The CIO Paradox", she lets us in on all that she has learned and the advice she has given. The result is an invaluable resource. Martha demonstrates that for CIOs to be successful in this day and age, they must achieve balance in their skills, plans, and methods to eliminate blind spots and to achieve sustainable success for their departments and for their companies." (Peter High, President, Metis Strategy, LLC and author of "World Class IT: Why Businesses Succeed When IT Triumphs")

"What makes "The CIO Paradox" a compelling read is the understanding Martha has of the vast challenges today's CIOs are faced with. Throughout the book you have those "aha!" moments that energize any reader who works in or supports the IT profession. The organized, blunt fashion in which she states the paradox, while injecting the perfect amount of humor, is terrific, as are her conclusions. This is not a book about IT that will bore you!" (Pamela J. Stenson, Senior Vice President & General Manager, CIO Executive Council)