Table of Contents

Chapter 1 Commentary, Dave Hewett; Chapter 2 Positive Incident Management – Insights from Staff Involved and Issues for the Organisation, Martin Bertulis, Paul Norton, Paul Jones, Carol Cadwallader, Pam Grounds, Steve McGreevy; Chapter 3 A Flat for One – Social Service Provision at the Extreme, Nicki Bond, Don O’Connor; Chapter 4 The Challenge of Class Six, Bernard Emblem, Jill Leonard, Karen Dale, Joanne Redmond, Ruth Bowes; Chapter 5 Commentary, Dave Hewett; Chapter 6 Working with People with Challenging Behaviour in a Further Education Class within a Long-Stay Hospital, Bernie Hunt, Peter Brooks; Chapter 7 Developing Practice in a Residential Team – Training, Talking, Thinking, Working, Tracey Culshaw, Karin Purvis; Chapter 8 Andrew – a Classroom for One, Maggie Roberts, Ann Vine; Chapter 9 Commentary, Dave Hewett; Chapter 10 Leading a Well-Challenged Social Services Residential Team, Lewis Janes; Chapter 11 Ann–the Challenge of a Difficult to Reach Five Year Old, Rosemary Hawkins; Chapter 12 Exotic Communication, Conversations and Scripts – or Tales of the Pained, the Unheard and the Unloved, Geraint Ephraim;

About the Author

Edited by Dave Hewett, freelance consultant, lecturer and trainer offering staff development services to practitioners from all professions in the areas of communication and challenging behaviour.