R. Kendall Lyman is a founding principal of The Highlands Group, a firm specializing in strategy, organizational change, and leadership development. He helps leaders around the world to navigate change, improve employee engagement, and transform culture. Kendall lives with his wife and three children in the Salt Lake City, Utah, area. He holds a MBA from Brigham Young University. Tony C. Daloisio, Ph.D., is a principal of The Highlands Group, and founder/CEO of the Charter Oak Consulting Group (one of Inc. magazine's fastest growing privately held firms; see www.cocg.com). Tony earned a BA and Ph.D. in Psychology and Education from the University of Connecticut, and an MA in Counseling Psychology from Fairfield University. Residing in both Atlanta, GA, and Washington Depot, CT, Tony is married to Teresa Hargrave. They have two children and two grandchildren.