Table of Contents

Understanding adverse eventsErrors and adverse events in medicineThe development of risk managementClinical governanceReducing risks in obstetricsReducing risks in paediatricsRisk management in anaesthesiaRisk management in surgeryRisk management in A&E medicineReducing risks in hospital general medicineRisk management in clinical oncologyRisk management in psychiatryRisk management in general practiceCommunicating riskGuidelines and pathwaysThe role of human factors engineeringWorking time, stress and fatigueTraining and supervisionTeams, culture and managing riskCreating and maintaining safe systemsImpementation of risk managementClinical incident reportingInvestigation and analysis of adverse eventsCaring for patients harmed by treatmentSupporting staffDealing with complaintsResolving disputesClaims management

About the Author

Consultant Maxillofacial Surgeon,Maxillofacial Unit, St Richard's Hospital, West Sussex

Reviews

"Recommended for all in health care because safety has always been an issue." (Eye News, 2011) "Therefore I believe that this book should be read by anyone involved in, or responsible for healthcare . . . This makes a compelling case to benefit from the safety and quality improvement approaches described in the book." (The Bulletin of the Royal College of Pathologists, 1 July 2011)