Table of Contents

Part I: Clinic Managers and Administrators: A Sequential Guide to Establishing Sustainable Programming: Technologies and Clinical Videoconferencing Infrastructures: A guide to selecting appropriate systems.- Conducting a Telehealth Needs Assessment.- Common Elements of the Expert Consensus Guidelines or Clinical Videoconferencing.- Policy Development, Procedures and Tools for Navigating Regulations.- Pulling it All Together: Logistics of Program Implementation.- Program Evaluation and Modification: Supporting Pragmatic and Data-Driven Clinical Videoconferencing (CV) Services.- Part II: For Clinicians: Clinical Standards and Protocols to Support Effective and Safe Intervention: The Informed Consent Process for Therapeutic Communication in Clinical Videoconferencing.- Patient Safety Planning and Emergency Management.- Clinical Assessment in Clinical Videoconferencing.- Therapeutic Alliance in Clinical Videoconferencing: Optimizing the Communication Context.

About the Author

Peter W. Tuerk, Ph.D. earned his degree in Clinical Psychology from the University of Virginia in 2007. He currently serves as Section Chief of the PTSD Clinical and Telehealth programs at the Ralph. H. Johnson VA Medical Center in Charleston, SC. Dr. Tuerk is an Associate Professor of Psychiatry and Behavioral Science within the Military Sciences Division at the Medical University of South Carolina where he serves as Director of Research Training for the APA approved psychology internship program. He conducts research focused on the integration of technology into normative mental health care settings and the enhancement of evidence-based treatments for PTSD and provides related clinical workshop trainings to VA and DoD providers. Dr. Tuerk has led and participated in a number of data-based local, national and international initiatives to develop and test the delivery of telehealth-oriented mental health services and Chaired the VA National Strategy Taskforce to Promote Evidence Based Treatments via Telehealth. He is the recipient of VA’s highest honor, the Olin E. Teague Award for career achievement “extraordinarily beneficial to the rehabilitation of war-injured veterans.” As a scientist-practitioner, he helped to test and disseminate the now common practice of conducting exposure therapy via clinical videoconferencing. Currently, as a front-line healthcare manager, his local clinical team provides care for and coordinates the logistics of roughly 1,000 home-based clinical videoconferencing encounters, annually and 4,000 annual office-based clinical videoconferencing encounters to 12 VA facilities and Community Based Outreach Clinics in 3 states, using hardware-based, software-based and mobile application-based technologies to promote access to care.

Peter Shore, Psy.D. is a licensed clinical psychologist and an Assistant Professor of Psychiatry in the Department of Psychiatry at Oregon Health and Science University. Dr.Shore is currently the VA Northwest Veterans Integrated Service Network (VISN 20) Director of Telehealth in the Department of Veterans Affairs. From 2011-2013, Dr. Shore was Program Manager, Web Services, Mental Health Services in VA’s Central Office. In 2012, Dr. Shore was awarded a VHA Innovation Award to expand the Home-Based Telemental Health pilot, which he implemented at the Portland VA in December 2009. In July 2013, Dr. Shore was the recipient of the James Besyner Early Career Award by the Association of VA Psychologist Leaders (AVAPL). As a nationally recognized subject matter expert in non-clinic based telehealth, Dr. Shore has been an invited speaker at national conferences and routinely consults on a variety of topics related to telehealth.