Table of Contents

Dedication 3 About the author,  Kathryn Critchley, 4 Introduction: Coaching skills training course 10 Coaching corner - Starting coaching 16 Personal reflection - The importance of your goals and establishing a starting point 17 Session 1: The coaching concept 19 Tools in session 119 What are coaching and NLP? 20 Performance coaching - the benefits 23 Your starting point 25 Coaching corner - The importance of self-coaching 28 Personal reflection - Using the life areas assessment tool 29 Session 2: The coaching process 31 Tools in session 2 32 Coaching requirements and their boundaries 33 The coach/coachee relationship 36 Ground rules 38 Structure of a coaching session 40 Change and resistance 42 Understanding human behavior 46 Individual and group dynamics - behavioral types 54 Coaching dos and don'ts 64 Will you be a good coach? 66 Coaching corner - Using and identifying sensory learning during a coaching session 67 Notes page 69 Personal reflection - How to use the perceptual positions 70 Session 3: Coaching skills toolbox 73 Tools in session 3 74 Building and establishing rapport  75 Body language, psychogeography, eye cues  82 Listening and questioning  87 Positive feedback  94 A story of coaching 100 Skills practise  101 Coaching Corner  104 The value of positive feedback and modeling 104 Notes page 106 Personal reflection - Questioning and summarizing  107 Session 4: Coaching strategies 109 Tools in session 4 110 Modeling  112 New behavior generator  114 Anchors and pattern breakers/interrupts 118 Pattern breakers  124 Confidence building techniques  126 Relaxation technique for calm and focus  131 Chunking  134 Goal setting and goal criteria  138 Sun diagrams 139 Well formed outcomes  140 Goal setting criteria  142 Goal setting models  144 Monitoring, evaluating, reviewing and developing  148 Coaching corner - Setting anchors 150 Notes page 152 Personal reflection - Letter of commitment 153 Session 5: Applying strategies 155 Tools in session 5 156 Starting points - Creating a plan of action  157 Step 1: Life areas assessment tool  158 Step 2: Create a sun diagram  159 Step 3: Well formed outcomes 161 Step 4: Goal setting  168 Step 5: Summarize your goals  176 Skills to practice  182 Assessment and evaluation  186 Farewell and thank you!  188 Further reading 191 General 191 Coaching & NLP 193 Index 195 About the publishers,http://www.uolearn.com 199

About the Author

Kathryn Critchley, Realife Ltd Kathryn is a highly skilled and experienced trainer, coach and therapist. With over 14 years experience of high-pressure sales and management roles in the telecoms industry with organizations such as BT and Orange, Kathryn understands the dynamics of team-building, change management, employee motivation and organizational productivity. She has provided training, coaching or therapy for organizations such as BT, Orange, Peugeot, Cisco Systems, IBM, British Gas, Victim Support and Witness Service, NHS and various councils, schools and universities. Kathryn is passionate about helping people make positive changes and achieve their goals. She achieves remarkable results through seminars and workshops, as well as one to one interventions. Her website is www.realifeltd.co.uk In this book she shares some of the knowledge and skills that have helped her to be a successful business and personal coach.

Reviews

What do people think? Fabulous workbook. Covered the background, the techniques, the 'hows' and the 'whys' making it very clear and simple to use for yourself or others. A great business or personal tool packed with useful information and techniques. The only coaching book I have read that gives you the templates and scripts ready to use and permission to use them. Takes you through step by step from understanding coaching to running your own sessions.