About the Author xiii
Foreword by Marshall Goldsmith xv
Foreword by Sarah McArthur, President, Dr. Fink’s Fan Club xvii
Dedication to Richard Beckhard xix
Launch Pad
Introduction 1
How to Get the Most Out of Dr. Fink’s Leadership Casebook 3
THE UNGUIDED TOUR for the General Reader 5
THE GUIDED TOUR for Corporate Citizens and Students of Organizational Life 6
THEME PARK ARCHITECTURE for Educators, Teachers, and Trainers 8
Dr. Fink’s Leadership Casebook
CASEFILE-1. Critical Questions 15
Basic Consulting Skills
CASEFILE-2. Musical Fish 21
Ethical Myths and Realities
CASEFILE-3. Matilda’s Bitter-Sweet Taste of Success 29
Putting Feedback in Context
CASEFILE-4. Fat Sid’s Big Problem 35
Post-Merger madness
CASEFILE-5. Corporate Citizen, Dearly Departed 43
Doing the Right Thing
CASEFILE-6. No Mistake 49
A Collection of Feedback Systems
CASEFILE-7. Invasion 57
The Case for Situational Intelligence
CASEFILE-8. The Undertaker 63
Sometimes It’s Better Just to Walk Away
CASEFILE-9A. The Upside Down Logic Cost Center Management 69
Counter-Intuitive Systems
CASEFILE-9B. The Inculcation Calculation 75
The Ethics of Variance
CASEFILE-10. It All Depends 83
Roughly Right or Precisely Wrong
CASEFILE-11. Oh Happy Tuesday 89
A Study in Deception
CASEFILE-12. Midnight Express 111
A Strange Case at the End of the Contract
Epilog 115
Theory
Guide to Organizational Life 121
Situational Intelligence 124
How to Think Like Fink 125
Practitioner Briefing 139
Appendix: The Tetrad 143
About the Illustrator 148
Acknowledgments 151
Glossary 155
References 159
Index 161
Laurence S. Lyons, Ph.D MSc, has a wealth of hands-on organizational experience as team leader, line manager, staffer, technical director, marketing manager, and strategist. For the last twenty years Larry has worked with leadership teams and executives as an independent strategy consultant and leadership coach to become recognized as a renowned thought leader. A library of his work is available at www.lslyons.com.
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