Table of Contents

Contents: Christopher Bell/Sherwyn Morreale: Communication and Peer Tutoring – Wendy Atkins-Sayre/Eunkyong Lee Yook: Training the Trainers: Improving Peer Tutoring through Communication Education – Kathleen J. Turner/Theodore F. Sheckels: Tutors, Directors, and Research: Proactively Building Professional Foundations – Steven A. Beebe: Building an Effective and Supportive Peer Tutoring Team – Jon A. Hess: Making Sure the Work Is Good Work: Communicating Ethics to Tutors – Jennifer L. Bevan/Jennifer H. Waldeck: Managing Conflict in the Peer Tutoring Context – Kimberly M. Cuny: Successfully Running a Peer-to-Peer Learning Space – Alison Fisher Bodkin: Teaching the Tutor to Reflect via Three Roles: Client, Participant, and Practitioner – Erin Ellis: Using Creativity and Cooperation in Staff Training – Butler University Speaking Lab Staff: Speakers Lab Code of Conduct – Patricia R. Palmerton: Working with Diverse Clientele – Carl J. Brown/Michael L. King/Steven J. Venette: Learning Styles: Rounding the Cycle of Learning in the Context of Peer Tutoring – William J. Seiler: Connecting with the First Year Student – Karen Kangas Dwyer: Helping Students Conquer Anxiety in the Session – Catherine K. Wright: Online Communication for the Savvy Tutor – Molly McHarg: Peer Tutor Training Activity: Addressing Various Audiences – Jennifer Whitaker: «Not How, But Why»: Training Consultants to Work Thoughtfully Online – Nicole Magee/Carley Reynolds: Peer Consultant Evaluation – Becky L. Omdahl: Building Trust in Tutoring through Effective Interpersonal Communication – Kristen Hoerl/Mercedes Kolb/Ethan Gregerson/William Butler: Communicating Ethos at the Center – Scott A. Myers/Jordan Atkinson/Hannah Ball/Zachary W. Goldman/Melissa F. Tindage/Shannon T. Carton: Engaging in Effective Instructional Communication Behaviors in the Tutoring Relationship – C. Erik Timmerman: Peer Tutoring and Customer Service: Students as «Partial Employees» – Jennifer Butler Ellis/Angela Grimaldi: Designing and Delivering Effective Feedback: Making the Most of your Consultation Time – Susan Wilson: Tailoring Constructive Criticism in the Peer Tutoring Center – Lori Walters-Kramer/Bridget Draxler: Strengthening Tutoring Communities with «They Say / I Say» – Cassandra A. Book/Maureen McCoy: Tutor Observations as a Tool for Creating a Supportive and Productive Tutoring Environment.

About the Author

Wendy Atkins-Sayre (PhD, University of Georgia) is Associate Professor of Communication Studies and the Speaking Center Director at the University of Southern Mississippi. Her work has appeared in Southern Communication Journal, Western Journal of Communication, and Women and Language.
Eunkyong L. Yook (PhD, University of Minnesota) is Associate Professor of Communication at George Mason University and author of two books on communication, education, and culture. Her work has appeared in the Journal of Intercultural Communication and Communication Education. The editors previously co-edited Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (2012).