Table of Contents

Chapter 1 Communication today Chapter 2 Document design and graphic communication Chapter 3 Doing and using research Chapter 4 Letters, emails and memos Chapter 5 Reports and proposals Chapter 6 Online writing Chapter 7 Academic writing : the essay Chapter 8 Nonverbal communication Chapter 9 Interpersonal skills 1: emotional intelligence, self-talk and assertiveness Chapter 10 Interpersonal 2 : listening, questioning and feedback Chapter 11 Oral communication Chapter 12 Argument: logic, persuasion and influence Chapter 13 Negotiation skills Chapter 14 Conflict management Chapter 15 Intercultural communication Chapter 16 Organisational communication Chapter 17 Public communication Chapter 18 Team communication Chapter 19 Communicating in meetings Chapter 20 Employment communication Chapter 21 Social media Online Chapters 1. Writing Skills 1: Grammar 2. Writing skills 2: Punctuation, spelling and usage 3. Writing Skills 3: Style 4. Writing Skills 4: Plain English 5. Writing Skills 5: How to write 6. Scientific and technical writing 7. Gender and communication 8. Media communication 9. Communicating with customers 10. Leadership and communication

About the Author

Baden Eunson formerly taught in the school of English, Communications and Performance Studies at Monash University, and now works as a communications consultant and professional writer. He is also the author of Business Writing, Communication in the Workplace and Conflict Management, all published by John Wiley & Sons.