Table of Contents

Introduction Helpful and Effective Communication: The View of Users of Services Types of Communication: Symbolic, Non-verbal and Verbal Types of Communication: Written and Information Technology Building and Maintaining Relationships Attending and Listening Sharing Information Shared Purpose and Assessment Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal Change Intervention: Written Techniques for Changing Attitudes and Behaviours Conclusion.

Promotional Information

Review of first edition: 'This book provides a useful summary of symbolic, non-verbal, verbal, and written communication, to understand interactions between people and to build and maintain effective relationships. Written in a clearly accessible style, it helpfully brings together in one volume an introduction to some core skills.' -Michael Preston-Shoot, Community Care

About the Author

JOYCE LISHMAN is a Professor and Head of the School of Applied Social Studies, Robert Gordon University, UK. She is editor of the Handbook of Theory for Practice Teachers in Social Work published by Jessica Kingsley.

Reviews

Review of first edition: 'This book provides a useful summary of symbolic, non-verbal, verbal, and written communication, to understand interactions between people and to build and maintain effective relationships. Written in a clearly accessible style, it helpfully brings together in one volume an introduction to some core skills.' -Michael Preston-Shoot, Community Care