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Communication for Business and the Professions
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Table of Contents

  • Part 1 The Communication factor
  • Chapter 1 Communication foundations
  • Chapter 2 Interpersonal communication
  • Chapter 3 Emotional intelligence: managing self and relationships
  • Chapter 4 Negotiation and conflict management
  • Chapter 5 Intercultural communication
  • Part 2 Leadership and communication
  • Chapter 6 Communication across the organisation
  • Chapter 7 Leadership
  • Chapter 8 Team and work group communication
  • Chapter 9 Effective meetings: face-to-face and virtual
  • Chapter 10 Customer engagement
  • Chapter 11 Public relations
  • Part 3 Researching, evaluating and presenting information
  • Chapter 12 Managing big data and knowledge
  • Chapter 13 Researching and processing information
  • Chapter 14 Conducting surveys and questionnaires
  • Chapter 15 Critical thinking, argument, logic and persuasion
  • Chapter 16 Communicating through visuals
  • Chapter 17 Oral presentations and public speaking
  • Part 4 The writing process
  • Chapter 18 Writing for the professions
  • Chapter 19 Writing correspondence, emails and short reports
  • Chapter 20 Writing long reports
  • Chapter 21 Writing reflective journals
  • Chapter 22 Academic writing
  • Part 5 Digital Communication
  • Chapter 23 Social media
  • Chapter 24 Writing for the web
  • Chapter 25 The job search, resumes and interviews in the digital era

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