About the Author

David Russell is CEO of Success With People, where his team trains and coaches entrepreneurs to develop a powerful company culture that provides a sustainable competitive advantage. He is also CEO of MANAGEtoWIN, an integrated, very low-cost, online talent management portal. He has authored and co-authored five books. As a consultant, coach, or speaker he has served Microsoft, Cisco, Intel, Tech Data, Ingram Micro, Autotask, ConnectWise, Tigerpaw, Catalyst Telecom, CompTIA, Heartland Technology Groups, Everything Channel, InsideNGO, Vistage and Entrepreneur's Organization members. Robert Betzel's fifteen years of experience in the information technology field has always focused on the client experience. As president and CEO of Infinity Network Solutions, Inc., Rob serves his employees and clients by focusing on how to maximize today's technology and be ready for tomorrow's. Infinity Network Solutions' focus is on providing fixed-fee IT services and IT infrastructure as an operating expense, making them unique in their market. He regularly speaks to groups on current and emerging IT trends