Table of Contents

Introduction 1

Part 1: Getting Started with Company Culture 5

Chapter 1: Understanding Company Culture 7

Chapter 2: Reaping the Benefits of a Healthy Culture 17

Chapter 3: Benchmarking Company Culture 29

Part 2: Starting with Yourself 49

Chapter 4: Managing Yourself 51

Chapter 5: Honing Your Leadership Skills 83

Part 3: Designing Your Culture for Maximum Impact 95

Chapter 6: Maximizing Your Impact with Mission and Vision 97

Chapter 7: Setting Your House Rules: Values and Behaviors at Work 115

Chapter 8: Leveraging Your Culture for Inbound Recruiting 133

Chapter 9: Hiring to Boost Culture 153

Chapter 10: Onboarding New Hires 175

Chapter 11: Better Training to Improve Culture 193

Part 4: Managing Your Culture 213

Chapter 12: Improving Communications 215

Chapter 13: Improvising Your Way to a Better Culture 233

Chapter 14: Creating a Feedback-Rich Culture 243

Chapter 15: Creating a Culture Pocket in the Org Chart 253

Chapter 16: Producing an Inclusive and Diverse Place to Work 263

Part 5: Disrupting Performance Management 281

Chapter 17: Reviewing the Performance Review 283

Chapter 18: Perfecting the One-on-One for Culture Connections 303

Chapter 19: Setting Clear Objectives to Boost a Productive Culture 317

Chapter 20: Using Recognition to Reinforce Company Culture 331

Part 6: The Part of Tens 341

Chapter 21: Ten Free Ways to Boost Your Culture 343

Chapter 22: Ten Ways That Job Applicants Can Read Company Culture 351

Index 361

About the Author

Mike Ganino is retained worldwide as a keynote speaker, trainer, and consultant, helping companies create cultures that engage teams, thrill customers, and drive bottom lines. A former hospitality and tech industry executive, Mike has also helped develop thriving cultures in industries as diverse as real estate, manufacturing, hotel and restaurant, travel, and banking.