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Chapter 1: The Conductive Organization
Chapter 2: The Customer Imperative
Chapter 3: The Knowledge Capital Model
Chapter 4: Customer Calibration
Chapter 5: Strategy Making
Chapter 6: Internal and External Branding: The Character of the
Conductive Organization
Chapter 7: Culture: The Collective Mindsets of the Conductive
Organization
Chapter 8: Structure: The Custodians of Conductivity
Chapter 9: Systems: Generating Capabilities
Chapter 10: A New Leadership Agenda
Chapter 11: From Conductive to Highly Conductive - The Evolving
Organization
Glossary
Figures
* Hubert Saint-Onge has been named one of the top ten knowledge
management practitioners internationally (Forbes)
* S.A. Armstrong, a manufacturing company run by co-author Charles
Armstrong, has been cited as one of the most innovative
knowledge-era companies in North America
* Filled with real-life stories of how both authors have
implemented their ideas in the banking, insurance, and
manufacturing industries
Hubert Saint-Onge, Charles Armstrong
"This book is a personal and insightful guide for organizations
wishing to better engage with the knowledge economy. It is deeply
grounded in the authors own experiences, which makes their
recommendations that much more cogent and sensible."
- Laurence Prusak, Distinguished Scholar in Residence, Babson
College, USA
"Hubert St-Onge discusses powerful concepts essential to achieving
breakthrough performance in the knowledge era. This book draws from
the rich practical experience of the author. It will be helpful to
all those who want to see their organizations create sustained
value in a turbulent environment."
- Anne Golden, President and CEO of The Conference Board of Canada
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