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The Consultant's Scorecard, Second Edition


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Table of Contents

Part 1: Setting the Stage; Chapter 1. The Need for Consulting Accountability from the Client Perspective; Chapter 2. What's in it for Me: How Consultants Can Prove the Value of their Work to Clients; Chapter 3. Initial Analysis and Planning; Part 2: The Six Measures; Chapter 4. Was it Useful: How to Measure Reaction and Satisfaction; Chapter 5. What Did the Client Org Learn: HT Measure Skill and Knowledge Changes; Chapter 6. Was the Intervention Planned Properly: HT Measure Implementation, Application, and Utilization; Chapter 7. What Was the Impact: HT Capture Business Impact Data; Chapter 8. HT Calculate and Interpret ROI and other Measures of Financial Payoff; Chapter 9. HT Capture and Report the Non-Financial Benefits; Part 3: Key Issues with the Measures; Chapter 10. Separating the Consulting Impact from Other Factors; Chapter 11. How to Convert Business Measures to Monetary Values; Chapter 12. How Much Did It Cost: Monitoring the True Costs; Part 4: Challenges; Chapter 13. HT Build a Business Case for the Consulting Expense; Chapter 14. HT Provide Feedback and Communicate Results to Clients; Chapter 15. Overcoming Resistence and Barriers to Measuring Consulting ROI

About the Author

Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.

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