Table of Contents

What Makes an Organization Successful?: The Role of Culture and Competence.



The Building Blocks of Culture: Behavioral Competencies.



Using Competencies to Analyze and Change Your Culture.



The Role of Leadership.



The Changing Role of Human Resources in Building a High Performance Organization.



Using Vision and Corporate Philosophy to Create a Culture of Competence.



Using Vision for Individual Competency Development.



How to Use Competencies to Transform Your Culture.



Developing Competency Models.



Using Competency-Based Selection in the Ideal Hiring Process.



Using Competencies to Hire and Retain a High Performance Workforce.



Developing Your Employees: Competency-Based Performance Development.



Using Technology to Change Corporate Culture.



Putting It All Together.



Bibliography.



Index.

About the Author

MICHAEL ZWELL, PhD, is CEO of Metamor-phics and developer of CompetencySuite, a suite of integrated, competency-based HR applications on the Internet. He is also Chairman of Zwell International, the executive search firm he founded in 1982. In 1997 and 1998, the MacArthur and Annenberg Foundations, as part of the largest and most visible school reform movement in the country, funded Zwell International and Metamorphics to develop competency-based selection and performance management processes for principals in the Chicago Public School System. Dr. Zwell is a contributor to such diverse journals as Directors and Boards, U.S. Banker, and Sales and Marketing Management.