Table of Contents

MEETING THE CHALLENGES OF IMPROVING GOVERNMENT PERFORMANCE.

Understanding High-Performance Organizations.

Challenges and Opportunities for Change in the Public Sector.

Mastering the Politics of Change.

KEY STEPS IN PLANNING FOR HIGH-PERFORMANCE.

Preparing the Way for Change.

Crafting Your Vision, Mission, and Values.

Conducting Useful Organizational Assessments.

Designing a Results-Driven Plan for Change.

STRENGTHENING CENTRAL MANAGEMENT SYSTEMS TO SUPPORT HIGHPERFORMANCE.

An Introduction to High-Performance Central ManagementSystems.

High-Performance Budgeting Systems.

High-Performance Human Resource Systems.

High-Performance Procurement Systems.

About the Author

THE ALLIANCE FOR REDESIGNING GOVERNMENT, part of the National Academy of Public Administration, is dedicated to improving government by linking the many thousands of people who are actively creating better ways to govern, learning from their efforts, and building tools for change.

Reviews

"The experienced author team represented here has crafted a"how-to" guide for creating the type of organization whichtaxpayers are demanding today in the public sector?vision focused,responsive, resource-conscious, and above all, results-oriented."(?Terrell Blodgett, former Mike Hogg professor of urban management,LBJ School of Public Affairs, and associate director, PolicyResearch Institute, University of Texas)

"This book is a long-awaited roadmap--the big 'why' picture,practical tips, barriers and strategies, glimpses of fascinatingpotentials of high performance government organizations. Those whoread and use it will be society builders in the truest sense."(?Neal Peirce, chair, The Citistates Group, author, and syndicatedcolumnist, Washington Post Writers Group)

"This is the most challenging time for public management that Ihave seen in my 35 years of public and non-profit service. The?survivors,' ten years from now, will be working in systems theycould not possibly imagine now. They will have gotten there notjust by luck, but by the full commitment of all members of theirorganizations and by dramatically different methods of publicengagement. This book is an excellent resource for starting thatjourney and for assessing the progress of efforts to date." (?JamesKunde, executive director, Coalition to Improve Management in Stateand Local Government)