Table of Contents

Part I: Preparing For an Era of Crises

Part II: Crises of the Physical Environment

Part III: Crises of Management Failure

Part IV: Conclusions

About the Author

Otto Lerbinger is Professor Emeritus at Boston University, specializing in corporate public affairs and applying the social sciences to management and communication. He holds a PhD in Economics and Social Science at the Massachusetts Institute of Technology.

Reviews

"At last there is an excellent book on the management of crises, a text that clearly defines the risks and responsibilities which must be addressed and the complex and interrelated forces which are a part of our current society. In a true scholarly fashion, the references...flow easily as befits the work of a master teacher. Lerbinger's work stands alone..."—Public Relations Review"The Crisis Manager is more than just another book offering managers models for preparing crises plans; it shows us how crises can affect an organization's reputation, even affecting profitability in the long run."—Public Relations Quarterly