Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of
Shepard Presentations. As a customer service expert and keynote
speaker, Shep works with companies who want to build loyal
relationships with their customers and employees. His focus is on
delivering amazing customer service, customer engagement, managing
the customer experience and creating customer loyalty. He is a hall
of fame speaker (National Speakers Association) and a New York
Times and Wall Street Journal best-selling author.