Foreword to the second edition; Joe Lambert.- Foreword to the
first edition; Angela Coulter.- Patient Voices: in celebration;
Monica Clarke.- Preface; Pip Hardy and Tony Sumner.-
Acknowledgements.- Section 1: A Tale of Two Decades.- Chapter 1:
Introduction: the Journey Begins; Pip Hardy and Tony Sumner.-
Chapter 2: Pilgrims’ Progress; Pip Hardy.- Chapter 3: To the Far
Horizon; Pip Hardy and Tony Sumner.- Chapter 4: The Patient Voices
Approach; Pip Hardy and Tony Sumner.- Section 2: Involvement,
Impact and Improvement.- Chapter 5: Towards Compassionate
Governance: the Impact of Patient Voices on NHS Leadership; Paul
Stanton.- Chapter 6: Arthur and Co: Digital Stories about Living
with Arthritis; Fiona O’Neill.- Chapter 7: Safety Stories: Creating
a Culture of Safety with Digital Stories; Cathy Jaynes.- Chapter 8:
Working with Dignity and Respect: Improving Mental Health Services
with Digital Storytelling; Carol Haigh, Patrick Cahoon and Tony
Sumner.- Chapter 9: Breathe Easy: Digital Stories about COPD;
Matthew Hodson.- Section 3: Transformational Learning.- Chapter 10:
Reflection – They Just Don’t Get It! Digital Stories from Junior
Doctors; Liz Anderson and Dan Kinnair.- Chapter 11: Reflection –
Now We Get It!; Steve Corry-Bass, Matthew Critchfield and Weehaan
Pang.- Chapter 12: The Shock of Reality: Digital Storytelling with
Newly Qualified Nurses; Gemma Stacey.- Section 4: How Was That For
You? The Healing Power of Digital Storytelling.- Chapter 13:
Healing Journeys: Digital Storytelling with Service User Educators;
Julie Walters.- Chapter 14: The Sheffield Carers’ Voices
Project: Was it Therapeutic?; Mark Shea.- Chapter 15: Building
Healthy Teams: Digital Storytelling in NHS Organisations; Amy
Stabler.- Section 5: Contributing to Evidence (the Evidence of
Experience).- Chapter 16: Measuring what Counts: the Stories Behind
the Statistics; Karen Taylor.- Chapter 17: What Really Matters to
Patients?; Digital Storytelling as Qualitative Research; Carol
Haigh and Eula Miller.- Chapter 18: Increasing Empathy: Digital
Storytelling in Professional Development; Nick Harland.- Section 6:
Doing It Together: A Model for Co-production.- Chapter 19: Finding
our Voices in the Dangling Conversations: Co-producing Digital
Stories about Dementia; Rosie Stenhouse and Jo Tait.- Chapter 20:
Service Users and Staff Learning Together with Digital Stories;
Elspeth McLean.- Chapter 21: Cultivating Compassion in End of Life
Care: Developing an Interprofessional Learning Resource Based on
Digital Stories; Pip Hardy and Elizabeth Howkins.- Chapter 22: The
DNA of Care: Digital Storytelling with NHS Staff; Karen Deeny, Pip
Hardy and Tony Sumner.- Chapter 23: All the Stories Are One: Care,
Compassion and Transformation; Pip Hardy and Tony Sumner.-
Afterword; Maxine Craig.
Pip Hardy is a co-founder of the Patient Voices Programme. She has
degrees in English Literature and Lifelong Learning and
qualifications in counseling and adult education. Her PhD examined
the potential of digital storytelling to transform healthcare.
Tony Sumner is a co-founder of the Patient Voices Programme. He has
degrees in physics, astronomy and astrophysics and a background in
the software industry. His research interests relate to the
possibilities afforded by technology to promote deep reflection
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