Dedication
Acknowledgements
About the Author
Chapter One: Introduction: Why Do Public and Nonprofit Professionals Need to Be Culturally Mindful Communicators?
Chapter Two: Understanding Cultural Differences
Chapter Three: Understanding Intercultural Communication Process
Chapter Four: Verbal Communication
Chapter Five: Nonverbal Communication
Chapter Six: What Hinders Culturally Mindful Communication?: Stereotypical, Prejudice, and Social Privilege
Chapter Seven: Working in a Multicultural Team
Chapter Eight: Working with Multicultural Stakeholders in the Community
Chapter Nine: Leading with Culturally Mindful Communication
Index
Masami Nishishiba is Chair and Associate Professor in the Department of Public Administration, and Associate Director of the Center for Public Service at the Mark O. Hatfield School of Government, Portland State University, USA.
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