Table of Contents

DedicationAcknowledgementsAbout the AuthorChapter One: Introduction: Why Do Public and Nonprofit Professionals Need to Be Culturally Mindful Communicators?Chapter Two: Understanding Cultural DifferencesChapter Three: Understanding Intercultural Communication ProcessChapter Four: Verbal CommunicationChapter Five: Nonverbal CommunicationChapter Six: What Hinders Culturally Mindful Communication?: Stereotypical, Prejudice, and Social Privilege Chapter Seven: Working in a Multicultural TeamChapter Eight: Working with Multicultural Stakeholders in the CommunityChapter Nine: Leading with Culturally Mindful CommunicationIndex

About the Author

Masami Nishishiba is Chair and Associate Professor in the Department of Public Administration, and Associate Director of the Center for Public Service at the Mark O. Hatfield School of Government, Portland State University, USA.