Table of Contents

Dedication

Acknowledgements

About the Author

Chapter One: Introduction: Why Do Public and Nonprofit Professionals Need to Be Culturally Mindful Communicators?

Chapter Two: Understanding Cultural Differences

Chapter Three: Understanding Intercultural Communication Process

Chapter Four: Verbal Communication

Chapter Five: Nonverbal Communication

Chapter Six: What Hinders Culturally Mindful Communication?: Stereotypical, Prejudice, and Social Privilege

Chapter Seven: Working in a Multicultural Team

Chapter Eight: Working with Multicultural Stakeholders in the Community

Chapter Nine: Leading with Culturally Mindful Communication

Index

About the Author

Masami Nishishiba is Chair and Associate Professor in the Department of Public Administration, and Associate Director of the Center for Public Service at the Mark O. Hatfield School of Government, Portland State University, USA.