A Note from the Series Editor xi
Author Biographies xiii
Foreword xxiii
Preface xxvii
Acknowledgments xxix
I INTRODUCTION1 Setting the Scene: Communication, Culture and Crisis in a
Transboundary Context 3
Kwamena Kwansah-Aidoo and Amiso M. George II AFRICA
2 Egypt: Dealing with Political and Cultural Crisis in a
Troubled Middle East Region 21
Ibrahim Saleh and Heba Metwali
3 Ghana: Embarrassing the Nation to Pay Brazil: The Ghana
Black Stars Player Revolt at the 2014 FIFA World Cup 38
Kwamena Kwansah-Aidoo
4 Nigeria: Containing Ebola in Nigeria: Lessons in Effective
Risk and Crisis Communication 57
Amiso M. George
5 South Africa: Killing in the Name of "Stolen" Jobs: The
April 2015 Xenophobic Attacks in South Africa 76
Kwamena Kwansah-Aidoo and Ibrahim Saleh III ASIA/EURO-ASIA
6 China and Taiwan: One Crisis, Two Responses: A
Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis
in China and Taiwan 99
Yi-Hui Christine Huang and Joanne Chen Lyu
7 India: They Came by Boat: The 2008 Terrorist Attack on
Mumbai 119
Soumitro Sen and Uttaran Dutta
8 Indonesia: Power Distance, Uncertainty Avoidance, and
Rukun: Managing the Transboundary Haze Crisis in Indonesia 136
Reidinar Juliane Wardoyo and Augustine Pang
9 Japan: Culture as Crisis Communication: Tokyo Electric
Power Company and the Fukushima Daiichi Nuclear Power Plant
Disaster 153
Cornelius B. Pratt and Ronald Lee Carr
10 Kazakhstan: Understanding the Zhanaozen Crisis Through the
Intercultural Lenses of Eurasianism in Kazakhstan 167
Elena Kolesova and Dila Beisembayeva
11 Malaysia: "Almost Without a Trace": Missing Flight MH370,
Culture and Transboundary Crisis Communication in the Era of Social
Media 184
Kwamena Kwansah-Aidoo and Amiso M. George
12 Singapore: Cultural Impediment or Reflection of Global
Phenomenon: State of Social Media Crisis Preparedness in Singapore
209
Augustine Pang and Christabel Reena David
13 South Korea: Going Nuts Over Nuts: The Korean Air Ramp
Return Crisis 225
Jangyul Robert Kim and Kyung-Hyan Yoo IV MIDDLE EAST
14 Syria: A Battle for Hearts and Minds: Dealing with Syria's
Intractable Humanitarian Catastrophe 243
Kwamena Kwansah-Aidoo and Ibrahim Saleh
15 Turkey: "Nothing Will Ever Be the Same": The Borusan Case
and the Socio-Cultural Dynamics of Crisis in Turkey 270
Ebru Uzunocglu and Selin Turkel V LATIN AMERICA
16 Brazil: Gone with the Mud: Learning from the Nitero i
Disaster in Brazil 289
Regina Coeli da Silveira e Silva and Amiso M. George
17 Colombia and Guatemala: When Conflict Shifts: An Analysis
of Chiquita Brands' Transnational Crises in Colombia and Guatemala
308
Juan-Carlos Molleda and Gabriel C. Stephen VI CONCLUSION
18 Looking Ahead: Planning for Crisis Communication Across
Cultural and Transboundary Contexts 327
Amiso M. George and Kwamena Kwansah-Aidoo
A Sample Crisis Plan 342
B Public Relations Crisis Tool Kit 346
C Administrative Crisis Response Scenario: Internal
Facility Disaster 352
D Incident Report Form 355
E Holding Statement 357
F Initial Media Statement 358
G Crisis Communications Roles and Responsibilities 359
H Sample Media Contact Log 361
I Media Statement 362
J Key Message 363
Index 365
AMISO M. GEORGE, PhD, APR, Fellow PRSA, is an Associate Professor and the former Head of the Strategic Communication Department at the Bob Schieffer College of Communication at Texas Christian University, Fort Worth, USA. KWAMENA KWANSAH-AIDOO, PhD, MPRIA, is an Associate Professor of Public Relations/Marketing, and former Associate Dean, International, and Head of Academic Group (School) Communication, Marketing and Tourism at Swinburne University of Technology, Melbourne, Australia.
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