Internationally renowned, Carol Smith is a customer relations expert with 30 years of experience in the home building, customer relations, real estate, and mortgage industries with home owners and builders alike. A bestselling author of nearly a dozen books focusing on home building, Carol's successful books include Customer Service for Home Builders; Warranty Service for Home Builders; Meetings with Clients; Homeowner Manual, 2nd ed.; Dear Homeowner: A Book of Customer Service Letters; and other products. She founded the Association for Customer Relations Professionals and speaks to standing room only audiences at the International Builders' Show of the National Association of Home Builders, at state and local builders' association functions, and at meetings in Canada, Australia, and other countries. To read her bimonthly newsletter Home Address, go to www.cjsmithhomeaddress.com, click on Resources and Homes Address Newsletter.