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Table of Contents

The Frustration of Change Section 1: EACH of Us Has a Role to Play Section 2: Why HR Finds Change Hard Section 3: Prepare Your HR Team Build Your HR Team's Credibility Get Rid of 'HR Speak' Review Your Team's Beliefs and Skills Your Change Readiness Check Section 4: Prepare the Ground in Your Organisation Create Your Change Story What's Your Problem? The Scary Six Align HR With Your External Brand Build Useful Coalitions Get Regulators On Your Side Focus on Your End Customer Section 5: Design Your Change Don't Embark on HR Transformation Segment and Target Your Employees Create Employee Personas Beware Of The 90/10 Rule Think Products, Not Services How Product Designers Do it Design Experiences, Not Processes Section 6: Help Your Change to Happen Understand Why Humans Behave the Way They Do Lead Change the Human Way Empower Your Front Line Pilot Your Change Brand and Launch Your Change Make Use of HR Technology Measure the Impact Know Your Limits Section 7: A Test Case: Changing Performance Management Section 8: 20 Changes You Can Make Right Now Section 9: Essential Reading About the Author Acknowledgements

About the Author

Lucy Adams is on a mission to help organisations bring their human resources departments into the 21st century. Through her agency, Disruptive HR, she aims to provoke the HR community into creating new ways to support businesses in today's complex and ambiguous world. In doing so she challenges leaders and HR professionals to learn from sources as varied as management theory, consumer organisations, marketing, neuroscience, and the latest thinking on motivation and reward. She also addresses how businesses can deal with public scrutiny, and advises them on leadership and change. Lucy was HR director at the BBC during one of its most turbulent periods. Responsible for all aspects of employee relations, reward, training, and development, she also reduced the corporation's management by over 30%. In her five-year tenure Lucy witnessed four director generals come and go, oversaw the move to the Salford site, and coped with numerous and very public crises, including executive payoffs and the Savile scandal. Prior to working at the BBC Lucy was group HR director at Serco, the government services organisation; this came after a period working for the law firm Eversheds. Along with her business partner, Lucy runs workshops and consults on many topics within the HR arena. She specialises in helping HR and other business professionals to step back from their old assumptions about motivating people and to see more creative and effective ways of engaging employees.



"Practical, pragmatic, common sense and really easy to read. Some great references to other books. Loved it."

"Just read The HR Change Toolkit - thank you Lucy Adams! It's brilliant.. love her writing style, fresh approach to HR and it made me feel like I'm not going mad in my recent frustrations with 'old-school' and treacle in HR. One call out that I've already been sharing with colleagues at work is the "EACH" concept."

"Great book for HR professionals"

"Thoroughly enjoyed this book as much as the last one. The practical workbook was a great addition. It allows for reflection about how things are done and what you want to change. I now have some actual plans to implement with my business. Lucy's view of HR in the workplace is refreshing and inspiring. Well worth a read and to refer back to."

"Really made me stop and think about my mindset and approach in my job. I questioned the way I operate day to day and came away with a different approach to managing staff."

"Engaging read with lots of practical tips. If you've been thinking about making some changes within your HR Department, this book will help you reflect on those changes and inspire you to get started with practical tools. Some great food for thought. Definitely recommend!"

"If you liked HR Disrupted is a no brainer to pick this one up. I don't have "a career in HR" but I've been working with them in a coaching function and HR Disrupted was a very useful book to inspire that team and spark discussions. I have gone through this one in a couple days, it's a quick read as honest and engaging as Disrupted (and not sure if intentionally but I think some parts are hilarious - that Sean Penn story was funny!), and I plan to use it to drive new conversations at work."

"The HR toolkit is a useful and practical resource for me."

"When I first read HR Disrupted I couldn't believe that there was someone out there brave enough to write about how HR had been doing it wrong which was something that I had been thinking for years! The HR Change Toolkit is more of the same, with really practical advice to implement a new way of doing things. The premise is simple treat your employees like Adults, Consumers and Humans. Its a very easy read, full of useful further resources. I am fortunate enough to work for a progressive employer so I am having so much fun implementing some new ideas."

"My speciality (Rob Williams Assessment) is designing bespoke psychometric tests so I had already gained some HR change knowledge from introducing new recruitment processes. Reading this book expanded my understanding by covering similar transformation issues to those my start-up clients manage: dealing with constant change and understanding exactly who their key customers are."

* Amazon *

Lucy's writing style is both entertaining and informative, making you want to read on.
A real straight talker with many practical / tangible takeaways - love the ''Getting rid of HR speak'' for example.
If you're interested in a modern / forward thinking approach to HR, buy this book!

* amazon.co.uk *

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