Table of Contents

CONTENTS Introduction 1 1 Develop Your Most Valuable Resource 4 2 Challenge the Myths That Block Effective Delegation 6 3 The Starting Point of Delegation 10 4 The Factory Model of Management 15 5 Determine Your Key Result Areas 20 6 Set Standards of Excellent Performance 26 7 Management by Objectives 32 8 The Three Qualities of the Best Bosses 37 9 The Seven Keys to Effective Delegation 43 10 Manage by Exception 49 11 See Yourself as a Teacher 52 12 Build Confidence in Your Staff 56 13 Delegate Decision Making 59 14 Inspect What You Expect 65 15 Build Your People with Regular Feedback 68 16 Motivate Your Staff Continually 73 17 Practice Situational Leadership 78 18 Identify the Four Personality Types 81 19 Three Leadership Styles 89 20 Avoid Reverse Delegation 93 21 Five Keys to Managerial Effectiveness 98 Index 101 About the Author 105

About the Author

LAURENCE A. PAGNONI has spent 25 years in the nonprofit sector as a fundraising consultant and the executive director of three nonprofit organizations. He is chairman of LAPA Fundraising and the author of INFO, a popular blog about cutting-edge nonprofit fundraising.

Reviews

..".delivers a winning collection of 21 expert insights and proven methods to help managers embrace delegation, excel at practicing it, and enjoy its variety of advantages and benefits." --New Equipment Digest "Absolutely essential core competencies for those who aspire to become great supervisors." --First Friday Book Synopsis "Delegation & Superivison is a quick and easy read, and will be treasured as an enduringly useful reference." --Midwest Book Review "This handy, pocket-sized guide reveals 21 time-tested ways to boost the performance and productivity of your employees." --SupportIndustry ..".helps you be a better delegator (something that often is challenging for small business owners)...and provides actions you can take for more effective management." --Big Ideas for Small Business