Table of Contents

CONTENTS

Introduction 1

1 Develop Your Most Valuable Resource 4

2 Challenge the Myths That Block Effective Delegation 6

3 The Starting Point of Delegation 10

4 The Factory Model of Management 15

5 Determine Your Key Result Areas 20

6 Set Standards of Excellent Performance 26

7 Management by Objectives 32

8 The Three Qualities of the Best Bosses 37

9 The Seven Keys to Effective Delegation 43

10 Manage by Exception 49

11 See Yourself as a Teacher 52

12 Build Confidence in Your Staff 56

13 Delegate Decision Making 59

14 Inspect What You Expect 65

15 Build Your People with Regular Feedback 68

16 Motivate Your Staff Continually 73

17 Practice Situational Leadership 78

18 Identify the Four Personality Types 81

19 Three Leadership Styles 89

20 Avoid Reverse Delegation 93

21 Five Keys to Managerial Effectiveness 98

Index 101

About the Author 105

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Reviews

..".helps you be a better delegator (something that often is challenging for small business owners)...and provides actions you can take for more effective management." --Big Ideas for Small Business
"This handy, pocket-sized guide reveals 21 time-tested ways to boost the performance and productivity of your employees." --SupportIndustry
"Delegation & Superivison is a quick and easy read, and will be treasured as an enduringly useful reference." --Midwest Book Review
"Absolutely essential core competencies for those who aspire to become great supervisors." --First Friday Book Synopsis
..".delivers a winning collection of 21 expert insights and proven methods to help managers embrace delegation, excel at practicing it, and enjoy its variety of advantages and benefits." --New Equipment Digest