CONTENTS
Introduction 1
1 Develop Your Most Valuable Resource 4
2 Challenge the Myths That Block Effective Delegation 6
3 The Starting Point of Delegation 10
4 The Factory Model of Management 15
5 Determine Your Key Result Areas 20
6 Set Standards of Excellent Performance 26
7 Management by Objectives 32
8 The Three Qualities of the Best Bosses 37
9 The Seven Keys to Effective Delegation 43
10 Manage by Exception 49
11 See Yourself as a Teacher 52
12 Build Confidence in Your Staff 56
13 Delegate Decision Making 59
14 Inspect What You Expect 65
15 Build Your People with Regular Feedback 68
16 Motivate Your Staff Continually 73
17 Practice Situational Leadership 78
18 Identify the Four Personality Types 81
19 Three Leadership Styles 89
20 Avoid Reverse Delegation 93
21 Five Keys to Managerial Effectiveness 98
Index 101
About the Author 105
Brian Tracy is the Chairman and CEO of Brian Tracy International, a company specialising in the training and development of individuals and organisations. One of the top business speakers and authorities in the world today, he has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the United States and more than 60 countries worldwide. He has written 55 books and produced more than 500 audio and video learning programs on management, motivation, and personal success.
..".delivers a winning collection of 21 expert insights and proven
methods to help managers embrace delegation, excel at practicing
it, and enjoy its variety of advantages and benefits." --New
Equipment Digest
..".helps you be a better delegator (something that often is
challenging for small business owners)...and provides actions you
can take for more effective management." --Big Ideas for Small
Business
"Delegation & Superivison is a quick and easy read, and will be
treasured as an enduringly useful reference." --Midwest Book
Review
"Absolutely essential core competencies for those who aspire to
become great supervisors." --First Friday Book Synopsis
"This handy, pocket-sized guide reveals 21 time-tested ways to
boost the performance and productivity of your employees."
--SupportIndustry
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