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Delivering Excellence in Health and Social Care


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Table of Contents

Foreword by David Fillingham, Director of the NHS Modernization Agency
What is quality in health and social care?
Quality management
Quality standards and quality systems
The Excellence Model
Leadership, policy and strategy
People development and involvement
Partnerships and user involvement
Process improvement
Performance measurement
Delivering excellence: A final word

About the Author

Max Moullin is a senior lecturer in Total Quality Management and Organisational Excellence at the School of Business and Finance at Sheffield Hallam University and a member of Trent Regional Health Authority's Modernisation Board. He is also a Director of South Yorkshire Excellence, which promotes quality and excellence for organizations across the region.


"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames

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