Mary Walton worked as a journalist for the Philadelphia Inquirer for more than 22 years. She has also written for the New York Times, the Washington Post, Harper's Magazine, and other publications. Walton lives in Philadelphia, Pennsylvania.
"I'm proud to say I'm a Deming disciple, and we at Ford are committed to his operating principles, particularlly the ethic of continuous improvement and and the involvement of all employees."
-- Donald E. Petersen, Chairman of the Board (retired), Ford Motor Company
"W. Edwards Deming is to management what Benjamin Franklin was to the Republican conscience -- a guide, a prophet, an instigator. Here in one book is an incisive summary of his wisdom."
-- Robert Reich, former Secretary of Labor