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Developing and Using Quality Indicators for Emergency Medical Services Evaluation and Improvement


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About the Author

Craig is the Director of a non-profit patient safety center in northern California and is a member of the Contra-Costa County Quality Leadership Team. With over 30 years of experience in EMS at all levels. He has received his leadership certification in quality from the national Institute of Healthcare Improvement (IHI). Craig has published his work in the Joint Commission Journals of Quality and numerous other EMS journals. He has been appointed and participated in many state and national EMS committees charged with developing programs and indicators for quality Improvement.

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