About the Author

Kimberly Devlin specialises in helping client organisations realise business objectives through strategic planning, organisation-wide training implementations, service standard creation, train-the-trainer certifications, and other initiatives. As a writer, instructional designer, facilitator, speaker, and consultant with more than 20 years' industry experience, she has provided technical assistance nationally and internationally, has presented at international and industry-specific conferences, and has been featured in ATD's TD Magazine for her status as a CPLP pilot pioneer.