Table of Contents

• • Chapter - 01: A change management perspective – Richard Smith;
  • Chapter - 02: Defining change – Robert Cole, David King and Rod Sowden;
  • Chapter - 03: Managing benefits: Ensuring change delivers value – Stephen Jenner;
  • Chapter - 04: Stakeholder strategy – Patrick Mayfield;
  • Chapter - 05: Communication and engagement – Ranjit Sidhu;
  • Chapter - 06: Change impact – Caroline Perkins;
  • Chapter - 07: Change readiness, planning and measurement – Nicola Busby;
  • Chapter - 08: Project management: Change initiatives, projects and programmes – Ira Blake;
  • Chapter - 09: Education and learning support – Richard Smith;
  • Chapter - 10: Facilitation – Dan Skelsey;
  • Chapter - 11: Sustaining change – Helen Campbell;
  • Chapter - 12: Personal and professional management – Ray Wicks;
  • Chapter - 13: Organizational considerations – Tim Cole, Martin Lunn, Una McGarvie and Eric Rouhof

About the Author

APMG is a leading global Examination Institute and the Official Accreditor of the UK Government's Cabinet Office and the United Kingdom Accreditation Service (UKAS). They accredit professional training and consulting organizations and manage certification schemes for knowledge-based workers. Richard Smith (Editor) is a specialist in organizational development-related people development issues. He works with clients as diverse as Unilever, Nestle, Mars and Harvard Business School. He is the Chief Examiner for APMG Change Management products and lead author of the first global Change Management Body of Knowledge (CMBoK) for the Change Management Institute. He is also a Fellow of the CIPD.

Reviews

"This is a book which would be of principal benefit to people who are beginning to be more responsible for managing significant changes in their organisations. It would also be very useful to anyone further along the path into more senior roles, since it reviews and puts into a practical context a wide range of change, behavioural and management theories.... The book is full of well-researched and academically tested information and practical guidance from successful change managers.... 5 stars: Exceptional, a "must read" for any manager or leader."
*Quentin Kopp for the Chartered Management Institute Book Club*

"It... includes numerous charts, graphs, and case studies in the course of exploring a change manager's processes. References and insights into how change management concepts can be applied across the board to a wide variety of scenarios makes this a solid reference."
*California Bookwatch, The Business Shelf, Midwest Book Review*