Table of Contents

Introduction: challenging current conceptualisations of emotional labour Part 1 1. Emotion Management and Emotional Labour 2. Emotional Labour in Health Care 3. Emotion and Cognition 4. Synthesising Darwin and Freud with Interactionist Theory 5. Emotion and Personal and Social Identity Part 2 6. The Emotional Field 7. Therapeutic Emotional Labour 8. Instrumental Emotional Labour 9. Collegial Emotional Labour 10. Reflexive Emotion Management

About the Author

University Campus Suffolk, UK

Reviews

‘[This book] should be widely read by all those who are interested in the subject of emotion at the workplace…Her book is quite invaluable to a wide range of audiences from trainee nurses to seasoned researchers in the sociology of emotion and medical sociology, to policy makers, the wider public and maybe some archbishops as well…Theodosius’ considerable achievement to turn our attention away from the commercialization of human feeling to the unmanaged heart of nursing.’ – Organization Studies