Table of Contents

Introduction.

Part One: Learn About the World of Emotional Intelligence.

1. Emotions and Reasoning at Work.

2. An Emotional Blueprint.

Part Two: Understand Your Emotional Skills.

3. Read People: Identifying Emotions.

4. Get in the Mood: Using Emotions.

5. Predict the Emotional Future: Understanding Emotions.

6. Do It with Feeling: Managing Emotions.

7. Measuring Emotional Skills.

Part Three: Develop Your Emotional Skills.

8. Read People Correctly: Improving Your Ability to Identify Emotions.

9. Get in the Right Mood: Improving Your Ability to Use Emotions.

10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.

11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.

Part Four: Apply Your Emotional Skills.

12. Managing You: Applying Your Emotional Intelligence Skills.

13. Managing Others: Applying Emotional Intelligence Skills with Others.

14. Building the Emotionally Intelligent Manager.

Appendix 1: Assessing Your Emotional Style.

Appendix 2: The Emotional Blueprint.

Appendix 3: Further Reading and Updates.

Notes.

Acknowledgments.

About the Authors.

Index.

About the Author

DAVID R. CARUSO is a research affiliate in the Department of Psychology at Yale University. He is also a management psychologist. His practice focuses on executive coaching, leadership development, and career assessment. Caruso conducts highly acclaimed training and development seminars on emotional intelligence, and he has published more than two dozen scientific articles and chapters. Prior to starting his own firm, he held a number of staff and line positions in consulting, small business, and Fortune 500 organizations in the areas of strategic planning, market research, and product management.

The Chris Argyris Professor of Psychology at Yale University,
PETER SALOVEY published the first scientific articles on emotional intelligence (with John D. Mayer), introducing the concept to the field of psychology. Salovey also serves as dean of Yale’s Graduate School of Arts and Sciences and has additional faculty appointments in the School of Management and the Department of Epidemiology and Public Health. He is currently president of the Society for General Psychology. A leading authority on the psychological consequences of mood and emotion as well as on health communication, he is widely quoted in print and broadcast media. Salovey was founding editor of the Review of General Psychology and served as an associate editor of the APA journals Emotion and Psychological Bulletin.

Reviews

?Emotions are a human asset. Caruso and Salovey show you how to increase your return on that asset. This is a marvelous work helping to legitimize emotions in the workplace.? ?Richard E. Boyatzis, professor and chair, Department of Organizational Behavior, Case Western Reserve University, and coauthor, Primal Leadership: Realizing the Power of Emotional Intelligence ?The authors do a rare and important thing?they translate critical concepts from cutting-edge science into something that can be understood and used effectively at work every day. To succeed in today's workplace, managers, and their employees, need to have the emotional intelligence skills discussed in this book.? ?Sigal Barsade, professor, the Wharton School, University of Pennsylvania ?A systematic, disciplined approach harnessing the value and unleashing the power of emotions in the workplace through the creation of a new franchise player?the Emotional Athlete. The optimization of this athlete will be the next real competitive differentiator on the corporate land scape.? ?Roseanna DeMaria, former first vice president, leadership & performance, Merrill Lynch and former senior vice president, enterprise risk, AT&T Wireless Services ?This is an introspective guide to becoming a more effective manager. It demonstrates how tuning in to your emotions and those you work with and knowing how to manage them will help you succeed.? ?Lillian Vernon, founder, Lillian Vernon Corporation ?Not just a description of emotional intelligence, this book maps out for managers across many kinds of organizations how to assess, learn, and apply these important skills.? ?Jean M. Broom, senior vice president, human resources and general affairs, ITOCHU International Inc. ?This book is for everyone, not only managers but for every individual in organizations?you will find out just how important emotions are at work.? ?Masao Ueminami, manager, human resource and general affairs division, NEC Electronics Corporation "David and Peter take the 'mystery' out of Emotional Intelligence and allow the business person to find and practice ways of becoming a better and more effective leader using the knowledge and practice of emotions. Lots of practical applications for leaders written in a way that can immediately improve the EI capacity of those that choose to improve." - Janet Matts, Leadership Practice Director, Johnson & Johnson.