David R. Smith earned a master's degree in human resources management and organisational development and is a fellow of the Institute of Managers and Leaders. He has more than twenty years of experience in leadership development. He founded EQhq to help organizations improve their leadership effectiveness. He has provided coaching to more than one thousand executives. He is also the author of The Emotionally Intelligent Leader. Dr Ben Palmer completed a PhD in Psychology at Swinburne University where he created the first Australian model and measure of emotional intelligence. Together with Swinburne University, Ben founded Genos International in 2002 to bring his model and measure of emotional intelligence to the market and Genos has been recognised by Training Industry in the USA as one of the Top 20 Global Assessment and Evaluation firms. Ben is a well-recognised academic in emotional intelligence having published a considerable number of peer reviewed papers and books on the concept.