Donna Cutting, CSP is the author of The Celebrity
Experience and 501 Ways to Roll Out the Red Carpet for Your
Customers. She has been named one of the Top 30 Global Gurus in
Customer Service (2020, 2021) and in Organizational Culture (2021).
The Founder and CEO of Red-Carpet Learning Systems, Inc., she helps
organizational leaders turn prospects into customers and customers
into raving fans. More info can be found at
redcarpetlearning.com.
From the Foreword:
"You provide a red-carpet treatment for your employees and they’ll
reward you with their effort, time, and loyalty."
*Jeffrey W. Hayzlett*
“In the hotel industry, when you roll out the red carpet for your
associates, they will do the same for your guests. Donna Cutting's
book Employee's First! is a heartfelt plea to create a culture of
compassion and care and is your guide to the workplace of the
future. A must-read for the entire team!”
*Rupesh Patel, Hotel Owner, Investor, and Hotel Industry
Advocate*
“Donna Cutting gets it! Creating a place where people want to work
is less about strategy and programs and more about speaking to
humanity. It's about fostering a culture of curiosity,
inclusiveness, respect, safety, and empathy. If you're ready to
ditch the program mentality and go deeper then read Employees
First!”
*Cy Wakeman, Podcast Host and New York Times bestselling author of
No Ego*
“Uplifting Service is about more than customer service. It's about
how your organization creates value by serving everyone –
especially your employees! Donna Cutting's new book is filled with
compelling stories, actionable strategies, and tremendous
heart. Employees First! will help you build a winning
service culture with inspired team members who serve better, care
more, and love life!”
*Ron Kaufman, New York Times bestselling author of Uplifting
Service*
“Employees First! isn't just a book, it's a call for organizations
around the world to create a place where people genuinely WANT not
NEED to go to work. This is your guide on how to create a more
inclusive, compassionate, and purposeful culture. If you're serious
about putting people first, then you need this book!”
*Jacob Morgan, futurist, keynote speaker, and 4 X bestselling
author, most recently of The Future Leader*
“Employees First! is a must-read for anyone running an
organization. Cutting has done an incredible job outlining what it
takes to create a culture where your employees feel valued and as a
result are more engaged with and excited about the work they are
doing with your company. It's an easy read with practical
advice that will absolutely get you thinking about how to improve
your company.”
*JJ Ramberg, Co-founder, Goodpods. Former Anchor MSNBC's Your
Business*
“You can't deliver AMAZING service unless your employees are
feeling the love. With Employees First! Donna Cutting gets real
about creating a culture that inspires your people to want to give
the best service to your customers.”
*Shep Hyken, customer service/experience expert and New York Times
bestselling author of The Amazement Revolution*
“Donna Cutting’s Employees First! is authentic, powerful, and
relatable. In this must-read, she tells a story of experience,
empowerment, and leadership that will resonate with you as we
navigate a pandemic and the many shifts that now exist in the
workplace. There couldn’t be a better time for this book to hit the
shelf!”
*Dr. Simon T. Bailey, Executive Coach, Author, and Thought
Leader*
“Donna Cutting shines new light on the connection between happy
employees and a healthy bottom line. Through inspiring stories and
real-world examples, she creates a practical path for leaders to
maximize the experience for employees and customers alike. Apply
the prescriptive advice in these pages to fuel the growth of your
people and your organization!”
*Richard Hadden, CSP, Employee Engagement Speaker, Co-author,
Contented Cows STILL Give Better Milk*
“Donna has done it yet again, another masterpiece on the importance
of customer service but this time as it relates to your employees.
Her message could not be more relevant with the workforce crisis
employers find themselves in. Read this book, execute upon it, and
make employees the heart of your organization rather than its
Achilles heel!”
*Traci Bild, CEO Bild & Co, and Author of Zero Lost Revenue Days*
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