Table of Contents

Introduction xi

PART ONE

1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33

PART TWO

4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129

PART THREE

11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195

About the Author

Jim Kouzes and Barry Posner are authors of the award-winning and best-selling books, The Leadership Challenge, A Leader’s Legacy, The Truth About Leadership, and Credibility, as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.

Reviews

"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today's economy of job-hopping and nanosecond loyalty, can anything be more valuable?" ? Patrick Lencioni, author, The Five Dysfunctions of a Team, and president, The Table Group "Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders." ? William C. Byham, Ph.D., president and CEO, Development Dimensions International