Introduction to Volume Three xi
PART ONE: LEADERSHIP AND LEARNING 1
1. Best Practices in Leadership Development 3
Curtis D. Curry
2. Applying Learning and Organization Development Principles to
Specific Organizational Contexts: The Higher Education
Development
Experience 23
Shelda Debowski
3. Improving the Customer Learning Experience with
Web-Interactive Guides 34
Kaliym Islam
4. Leadership Is Going Global 43
Rainhart Lang and Irma Rybnikova
5. Web 2.0 Applications in Corporate Training 54
M.J. Hall and Manuel London
6. High-Octane Leadership: An Essay to HR Professionals for
Leading with Impact 66
Craig M. McAllaster and Lisa Lobao Junkerman
7. The Social Construction of Productive Organizations:
Understanding the Leadership Moments of Everyday Talk 75
Thomas J. Yannuzzi
8. Leadership Versatility 90
J. Preston Yarborough and Michael A. Beitler
PART TWO: STRATEGY AND MEASUREMENT 99
9. Aligning Stakeholder Goals in a Measurement Project 101
Boyce Byerly
10. Strategic Business Partner Role: Defi nition, Knowledge,
Skills, and Operating Tensions 112
David W. Jamieson, Sue Eklund, and Bob Meekin
11. Human Resource Metrics: A Contemporary Approach to Managing
Human Capital 129
Tracy H. Porter and Sharon E. Norris
12. The Eight Ps of Healthy Workplace Design 137
Kimberly S. Scott
PART THREE: THE EVOLUTION OF HUMAN RESOURCES 159
13. The HR Transition to Strategic Partner: The Rarely
Discussed
Identity Challenges 161
John Sherlock
14. Reorganization of HRM?Past, Present, and Future
173
Peter M. Wald and Rainhart Lang
15. Workplace Bullying: What Can Be Done to Prevent and Manage
It? 181
Sara Branch, Jane Murray, and Sheryl Ramsay
16. Myths and Realities in Human Capital Development:
Generation
Gaps in the Workplace 197
Scott Cody, Wendy Green, and Doug Lynch
17. Lost Wisdom, Lost ROI: Causes, Consequences, and Strategies
to Mitigate Failed Global Mobility Programs 210
Edwina R. Haring
18. The Role of HR in Fostering Innovation in Organizations
226
James M. Higgins
19. Overtime Addiction: Causes, Consequences, and Cures
238
Eric C. Jackson and Peg Thoms
20. The Convergence and Divergence of HRM Across Nations:
Cultural and Institutional Influences 252
Rainhart Lang and Peter M. Wald
21. Closing Critical Skills Gaps: The Case for Engagement in
Regional Workforce Development Initiatives 264
Pamela Loughner
22. Employee Engagement and Corporate Social Responsibility
(CSR) 274
Philip H. Mirvis
23. Human Resource Transformation: The Internal Consulting Role
287
Dayle A. Savage
24. The Implications of Situational Strength for HRM 298
Reeshad Dalal and Rustin Meyer
Contributors 307
Name Index 317
Subject Index 329
William J. Rothwell , Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development. George M. (Bud) Benscoter , Ph.D., is Senior Associate at Quanovia, Inc., a performance consulting firm, and has served on the graduate faculties of Penn State, Wharton, Duke and George Washington.
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