Introduction to Volume Three xi PART ONE: LEADERSHIP AND LEARNING 1 1. Best Practices in Leadership Development 3 Curtis D. Curry 2. Applying Learning and Organization Development Principles to Specific Organizational Contexts: The Higher Education Development Experience 23 Shelda Debowski 3. Improving the Customer Learning Experience with Web-Interactive Guides 34 Kaliym Islam 4. Leadership Is Going Global 43 Rainhart Lang and Irma Rybnikova 5. Web 2.0 Applications in Corporate Training 54 M.J. Hall and Manuel London 6. High-Octane Leadership: An Essay to HR Professionals for Leading with Impact 66 Craig M. McAllaster and Lisa Lobao Junkerman 7. The Social Construction of Productive Organizations: Understanding the Leadership Moments of Everyday Talk 75 Thomas J. Yannuzzi 8. Leadership Versatility 90 J. Preston Yarborough and Michael A. Beitler PART TWO: STRATEGY AND MEASUREMENT 99 9. Aligning Stakeholder Goals in a Measurement Project 101 Boyce Byerly 10. Strategic Business Partner Role: Defi nition, Knowledge, Skills, and Operating Tensions 112 David W. Jamieson, Sue Eklund, and Bob Meekin 11. Human Resource Metrics: A Contemporary Approach to Managing Human Capital 129 Tracy H. Porter and Sharon E. Norris 12. The Eight Ps of Healthy Workplace Design 137 Kimberly S. Scott PART THREE: THE EVOLUTION OF HUMAN RESOURCES 159 13. The HR Transition to Strategic Partner: The Rarely Discussed Identity Challenges 161 John Sherlock 14. Reorganization of HRM?Past, Present, and Future 173 Peter M. Wald and Rainhart Lang 15. Workplace Bullying: What Can Be Done to Prevent and Manage It? 181 Sara Branch, Jane Murray, and Sheryl Ramsay 16. Myths and Realities in Human Capital Development: Generation Gaps in the Workplace 197 Scott Cody, Wendy Green, and Doug Lynch 17. Lost Wisdom, Lost ROI: Causes, Consequences, and Strategies to Mitigate Failed Global Mobility Programs 210 Edwina R. Haring 18. The Role of HR in Fostering Innovation in Organizations 226 James M. Higgins 19. Overtime Addiction: Causes, Consequences, and Cures 238 Eric C. Jackson and Peg Thoms 20. The Convergence and Divergence of HRM Across Nations: Cultural and Institutional Influences 252 Rainhart Lang and Peter M. Wald 21. Closing Critical Skills Gaps: The Case for Engagement in Regional Workforce Development Initiatives 264 Pamela Loughner 22. Employee Engagement and Corporate Social Responsibility (CSR) 274 Philip H. Mirvis 23. Human Resource Transformation: The Internal Consulting Role 287 Dayle A. Savage 24. The Implications of Situational Strength for HRM 298 Reeshad Dalal and Rustin Meyer Contributors 307 Name Index 317 Subject Index 329
William J. Rothwell , Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development. George M. (Bud) Benscoter , Ph.D., is Senior Associate at Quanovia, Inc., a performance consulting firm, and has served on the graduate faculties of Penn State, Wharton, Duke and George Washington.