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Encyclopedia of Human Resource Management
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Table of Contents

Introduction to Volume Three xi
PART ONE: LEADERSHIP AND LEARNING 1


1. Best Practices in Leadership Development 3

Curtis D. Curry


2. Applying Learning and Organization Development Principles to
Specific Organizational Contexts: The Higher Education Development
Experience 23

Shelda Debowski


3. Improving the Customer Learning Experience with
Web-Interactive Guides 34

Kaliym Islam


4. Leadership Is Going Global 43

Rainhart Lang and Irma Rybnikova


5. Web 2.0 Applications in Corporate Training 54

M.J. Hall and Manuel London


6. High-Octane Leadership: An Essay to HR Professionals for
Leading with Impact 66

Craig M. McAllaster and Lisa Lobao Junkerman


7. The Social Construction of Productive Organizations:
Understanding the Leadership Moments of Everyday Talk 75

Thomas J. Yannuzzi


8. Leadership Versatility 90

J. Preston Yarborough and Michael A. Beitler


PART TWO: STRATEGY AND MEASUREMENT 99


9. Aligning Stakeholder Goals in a Measurement Project 101

Boyce Byerly


10. Strategic Business Partner Role: Defi nition, Knowledge,
Skills, and Operating Tensions 112

David W. Jamieson, Sue Eklund, and Bob Meekin


11. Human Resource Metrics: A Contemporary Approach to Managing
Human Capital 129

Tracy H. Porter and Sharon E. Norris


12. The Eight Ps of Healthy Workplace Design 137

Kimberly S. Scott


PART THREE: THE EVOLUTION OF HUMAN RESOURCES 159


13. The HR Transition to Strategic Partner: The Rarely Discussed
Identity Challenges 161

John Sherlock


14. Reorganization of HRM?Past, Present, and Future
173

Peter M. Wald and Rainhart Lang


15. Workplace Bullying: What Can Be Done to Prevent and Manage
It? 181

Sara Branch, Jane Murray, and Sheryl Ramsay


16. Myths and Realities in Human Capital Development: Generation
Gaps in the Workplace 197

Scott Cody, Wendy Green, and Doug Lynch


17. Lost Wisdom, Lost ROI: Causes, Consequences, and Strategies
to Mitigate Failed Global Mobility Programs 210

Edwina R. Haring


18. The Role of HR in Fostering Innovation in Organizations
226

James M. Higgins


19. Overtime Addiction: Causes, Consequences, and Cures
238

Eric C. Jackson and Peg Thoms


20. The Convergence and Divergence of HRM Across Nations:
Cultural and Institutional Influences 252

Rainhart Lang and Peter M. Wald


21. Closing Critical Skills Gaps: The Case for Engagement in
Regional Workforce Development Initiatives 264

Pamela Loughner


22. Employee Engagement and Corporate Social Responsibility
(CSR) 274

Philip H. Mirvis


23. Human Resource Transformation: The Internal Consulting Role
287

Dayle A. Savage


24. The Implications of Situational Strength for HRM 298

Reeshad Dalal and Rustin Meyer


Contributors 307


Name Index 317


Subject Index 329

About the Author

William J. Rothwell , Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development. George M. (Bud) Benscoter , Ph.D., is Senior Associate at Quanovia, Inc., a performance consulting firm, and has served on the graduate faculties of Penn State, Wharton, Duke and George Washington.

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