Table of Contents

Introduction to Volume One xiii Robert K. Prescott 1. The Evolving Practice of Talent Management 1 Brian E. Wilkerson 2. Multi-Rater (360-Degree) Feedback Instruments 7 Curtis D. Curry 3. Action Learning 13 Yongho Park 4. Age Discrimination in Employment Act of 1967 (ADEA) 17 Katy Lynn Wilson 5. Adverse Impact 24 Kyle E. Brink 6. Affirmative Action 30 Wanda M. Costen 7. Affirmative Action Plans 35 M. Edward Krow 8. Appreciative Inquiry 42 Michele L. Newhard 9. Assessment 50 Mimi Hull 10. Background Investigation 57 Toni Arnold 11. Behavior Modeling 62 Yeonsoo Kim 12. Employee Benefi ts 68 Dawn Denniston Peterson 13. Burnout 75 Michele L. Newhard 14. Business Ethics 83 Thomas J. Horvath 15. Campus Recruiting 90 Erin G. Howarth 16. Career Development 98 Judy Y. Sun, Greg G. Wang 17. Change Management 103 Greg G. Wang, Judy Y. Sun 18. Child and Elder Care 107 Danielle Tavernier Spears 19. Civil Rights Acts 112 Emily R. Wilkins 20. Civil Rights Act of 1991 118 John M. Bagyi, Wendy S. Becker 21. Consolidated Omnibus Budget Reconciliation Act (COBRA) 123 Dawn M. Fleming 22. Collective Bargaining 127 William B. Werner 23. Comparable Worth 131 Wanda M. Costen 24. Compensation 136 Danielle Marie Bologna 25. Corporate University 143 Yongho Park 26. Crisis Management 147 Nellie J. Brown, Nancy J. Lampen 27. Corporate Social Responsibility 153 Philip H. Mirvis 28. Culture 160 Ken Hultman 29. Disciplinary Procedures 165 Wanda M. Costen 30. Drug Tests 169 Brandon Bruce Vargo 31. Employee Wellness Programs 174 Steven N. Waller, Lebron P. Moten 32. Employment-at-Will 180 Judith Kish Ruud, Wendy S. Becker 33. Employee Relations 186 Andrea Burns 34. Equal Pay Act of 1963 191 Emily R. Wilkins 35. Executive Compensation 197 Traci M. Pauley 36. Executive Education 203 Gerri Hura 37. Executive Order 11246 209 Deborah Kaplan-Wyckoff 38. Executive Search Firms 213 John D. Piccolo 39. Flexible Benefi ts 217 Maurie Caitlin Kelly 40. Fair Labor Standards Act of 1938 222 Deborah Kaplan-Wyckoff 41. Glass Ceilings 227 Yongho Park 42. Global Supply Chain Management for HR 231 Martin K. Starr 43. Global Teams 239 Tracy H. Porter, Sharon E. Norris 44. Grievance 243 William B. Werner 45. Guilds 247 Maurie Caitlan Kelly 46. HR Metrics and Analytics 252 Donald P. Rogers 47. Human Resources Compliance 258 Peter M. Wald, Marcus Winterfeldt 48. Human Resource Strategy 264 Laura A. Mindek 49. Mergers and Acquisitions 270 Jim Bowles 50. Human Resource Management 275 Donald P. Rogers 51. Internships 279 Jennifer Belinda DeSormoux 52. Job Analysis 284 Katy Lynn Wilson 53. Job Design 288 Sharon E. Norris, Tracy H. Porter 54. Job Satisfaction 292 Wanda M. Costen 55. Leadership Development 296 Robert K. Prescott, Keri Laine Williamson 56. Learning and Development 302 Karen L. Milheim 57. Leisure Counseling 305 Steven N. Waller 58. Loyalty 310 Andrea Burns 59. Merit Pay 314 Karen McMillen Dielmann 60. National Labor Relations Act 317 Cory Smith 61. National Labor Relations Board 321 William B. Werner 62. Negligent Hiring 324 David Washington 63. New Employee Orientation 327 Jim Bowles 64. Ombuds 331 John Dolan 65. Organizational Citizenship 336 Victoria Derderian 66. Outsourcing 341 Ashley Snyder 67. Pay Grades 346 Karen McMillen Dielmann 68. Performance Aids 348 Robert D. Jackson 69. Performance Management 353 D. Renee Tanner 70. Progressive Discipline 359 Wanda M. Costen 71. Project Management 363 Lynda Carter, Gerri Hura 72. Quality Circles 370 Eric Bergstrom 73. Recreation Programs 373 Steven N. Waller, Ni-Eric D. Perkins 74. Recruitment and Selection 379 Wanda M. Costen 75. Self-Directed Work Teams 388 Wendy S. Becker 76. Social Responsibility 395 Peggy B. Fayfich 77. Strategic Human Resource Management 403 Donald P. Rogers 78. Succession Planning and Management 410 Lori A. Johnson-Vegas, Kathleen E. Wolfhope 79. Training Needs Analysis 417 William J. Rothwell 80. Virtual Teams 421 Wendy L. Bedwell, Eduardo Salas 81. Work Values 426 Agata Dulnik 82. Work/Family Balance 432 Michele L. Newhard 83. Workplace Chaplaincy 443 Steven N. Waller 84. Wrongful Discharge 448 David Washington Contributors 453 Subject Index 473 Name Index 487

About the Author

William J. Rothwell , Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development. Robert K. Prescott , Ph.D, SPHR, is associate professor of Human Resource Management at the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He is the coauthor of The Strategic Human Resource Leader.