Table of Contents

PREFACE xiii

INTRODUCTION xvii

SURE Rules of Engagement xx

How to Use This Book xxv

PART I REALITY 1

CHAPTER 1 The Choice 3

CHAPTER 2 The Boss 5

CHAPTER 3 A Single Step 7

INTERLUDE 1 Coping with Bullies 8

PART II BEGINNINGS ARE EVERYTHING 15

CHAPTER 4 The Motley Crew 17

CHAPTER 5 SOS 20

CHAPTER 6 The Ally 23

INTERLUDE 2 Managing the Boss 25

PART III COMPLEX CHARACTERS 33

CHAPTER 7 Madison 35

CHAPTER 8 Data 39

CHAPTER 9 Underperforming 41

CHAPTER 10 The Check-in 44

INTERLUDE 3 Learning with Tenacity 49

PART IV THE PLOT THICKENS 55

CHAPTER 11 Clarity 57

CHAPTER 12 Checking It Twice 59

CHAPTER 13 Production 62

INTERLUDE 4 Leading with Purpose 65

PART V FIX OR FOLD 71

CHAPTER 14 Sales 73

CHAPTER 15 A Warning from Michael 77

CHAPTER 16 Hate Your Boss? 79

CHAPTER 17 In Sheep’s Clothing 82

CHAPTER 18 Fire Your Star? 86

CHAPTER 19 Back to the Boss 90

INTERLUDE 5 Move On? Push Out? 92

PART VI TEAM WORK 99

CHAPTER 20 The Game Plan 101

INTERLUDE 6 A SURE Tour de Force 106

PART VII A HAPPY ENDING? 111

CHAPTER 21 The New Boss 113

EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117

The SURE Principles: Remember the Basics 120

Conclusion 125

THE SKILLS OF ENGAGEMENT TUTORIAL 126

Stop, Look, and Learn 128

Unhook 136

Revise the Script 146

Engage—Evolve or Exit 150

NOTES 155

ACKNOWLEDGMENTS 166

ABOUT THE AUTHORS 169

INDEX 173

About the Author

LEE G. BOLMAN holds the Marion Bloch Missouri Chair in Leadership at the Henry W. Bloch School of Management at the University of Missouri – Kansas City. He is the coauthor of How Great Leaders Think; Reframing Organizations; The Wizard and the Warrior; and Leading with Soul, all from Jossey-Bass.

JOAN V. GALLOS is professor of leadership at Wheelock College, where she also served as Vice President for Academic Affairs. Gallos is coauthor of Teaching Diversity: Listening to the Soul, Speaking from the Heart; editor of both Organization Development: A Jossey-Bass Reader and Business Leadership: A Jossey-Bass Reader (second edition); and creator of the teaching materials for the full Jossey-Bass Reader Series.

BOLMAN and GALLOS are the co-authors of Reframing Academic Leadership, also published by Jossey-Bass.