"Part One: Knowledge Management,
1. What You Need to Know About Knowledge Management
2. Knowledge Management Considerations
3. Knowledge Management Principles to Consider
Part Two: Enterprise Knowledge Portals
4. Enterprise Portals for Your Knowledge Management Objectives
5. Enterprise Knowledge Portal Considerations
6. Enterprise Portal Principles to Consider
Part Three: Enterprise Knowledge Portals
7. Business-to-Employee Solutions
8. Business-to-Consumer Solutions
9. Business-to-Business Solutions
10. Mobile Commerce Solutions
Part Four: Appendices
A: Knowledge Management Resources
B: Enterprise Knowledge Portal Resources
C: Recommended Reading"
Heidi Collins (Phoenix, AZ) is the author of Corporate Portals (AMACOM: 0-8144-0593-2) and executive director of architect services at InfoImage.
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