Table of Contents

PART ONE: Management and Managers Chapter One: The management Process Today Appendix A: History of Management Throughout Chapter Two: values, Attitudes, Emotions, and Culture: The Manager as a Person PART TWO: The Environment of Management Chapter Three: Managing Ethics and Diversity Chapter Four: Managing the Global Environment PART THREE: Planning, Decision Making, and Competitive Advantage Chapter Five: Decision Making, Learning, Creativity, and Entrepreneurship Chapter Six: Planning, Strategy, and Competitive Advantage PART FOUR: Organizing and Change Chapter Seven: Designing Organizational Structure Chapter Eight: Control, Change and Entrepreneurship PART FIVE: Leading Individuals and Groups Chapter Nine: Motivation Chapter Ten: Leaders and Leadership Chapter Eleven: Effective Team Management Chapter Twelve: Building and Managing Human Resources PART SIX: Controlling Essential Activities and Processes Chapter Thirteen: Communication and Information Technology Management Chapter Fourteen: Operations Management: Managing Vital Operations and Processes Appendix B: Career Development

About the Author

Gareth Jones is a Professor of Management in the Lowry Mays College and Graduate School of Business at Texas A&M University. He received both his BA and PhD from the University of Lancaster, UK Jennifer George is also a Professor of Management in the Lowry Mays College and Graduate School of Business at Texas A&M University. She received her BA in Psychology/Sociology from Wesleyan University, her MBA in Finance from New York University, and her PhD in Management and Organizational Behavior from New York University.