Horst Schulze is Founder, Chairman & CEO of the Capella Hotel
Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co.
Schulze is a legendary leader and global titan of business. His
visionary and disruptive principles have reshaped the concepts of
excellence, service, and competitive advantage, transcending
divisions of industry across the business landscape.
Upon co-founding the Ritz-Carlton Hotel Co. in 1983, Schulze
singlehandedly set the business operation and service standards
that made the Ritz-Carlton brand globally elite and world-famous.
Under Schulze's prodigious leadership, The Ritz-Carlton, a
multi-billion dollar international enterprise, was awarded the
Malcolm Baldrige National Quality Award twice-an unprecedented
achievement, as The Ritz-Carlton remains the only hotel company to
ever receive the prestigious award.
In 2002, Schulze founded a second company, The Capella Hotel Group,
raising the bar set at the Ritz-Carlton even higher to pioneer the
first "ultraluxury" guest experience.
Horst Schulze is a highly sought after keynote speaker for numerous
global businesses and organizations. He and his wife, Sheri, live
in Atlanta, Georgia. Dean Merrill is the author and coauthor of 46
books, including Sinners in the Hands of an Angry Church and three
other Jim Cymbala titles: Fresh Faith, Fresh Power, and You Were
Made for More. He and his wife live in Colorado Springs, Colorado.
For an inspiring, practical approach to becoming a preeminent
leader in business, nonprofits, government, and academia alike,
Excellence Wins fills the bill. This engaging memoir depicts a
philosophy of leadership that has become the signature trademark of
iconic hotelier Horst Schulze, the premier service guru and top
visionary thought leader in the hospitality world today. As an
academic dean speaking to college students everywhere, I encourage
you to read this book and adopt its teachings to spark your own
passion for excellence, creating a pathway to tremendous success in
your personal and professional lives. -June Henton, dean of the
College of Human Sciences, Auburn University
Horst Schulze created a culture of service that should be a model
for all of us. By committing to the highest standards of
professionalism--and creating the right systems to achieve them--he
inspired thousands of people to embrace and embody the core ideal
of sheer unadulterated excellence. With this profoundly useful
book, Schulze now shares his story, and his methods, so that the
rest of us can be uplifted and taught by the master himself. -Jim
Collins, author of Good to Great and coauthor of Built to Last
Horst Schulze is one of the most beloved, creative, and successful
hoteliers in the world. His reputation for excellence in all he
pursues has generated a global following among stakeholders in his
various hotels and other businesses that is legendary and real.
People today, regardless of whether they worked with him directly
or have learned of his charismatic leadership from others,
rightfully honor and revere him as one of the most important and
esteemed original thinkers in human development our world has seen.
-Richard J. Stephenson, founder and chairman of the board, Cancer
Treatment Centers of America
Horst Schulze's influence on my family and our business is
undeniable. His approach to customer service revolutionized the
hotel industry and set a high bar for all of us. His new book,
Excellence Wins, weaves Horst's personal story with the practical
wisdom he's gleaned from an incredible career of servant
leadership. It's a must-read for leaders and anyone passionate
about serving people. -Dan Cathy, chairman, president, and CEO of
Chick-fil-A
In Excellence Wins, Horst Schulze's inspirational story and
experienced wisdom gives you the road map to success at the highest
levels. This book is a must-read for every manager, executive, and
anyone who strives for excellence in their life. -Kay C. James,
president of the Heritage Foundation
Industry luminaries regard Horst Schulze as the leading hotelier in
the world, but his influence extends far beyond the hospitality
business. There's a reason for that. He has been the thought leader
on customer service for decades. We now have the Rosetta Stone of
superior customer service--his new book. Excellence Wins can only
be described as profoundly helpful to any leader who aspires for
his or her organization to be the best. -Dr. Tim Irwin, New York
Times bestselling author and leadership authority
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