The "bricks and mortar" issues of facility management - HVAC, lighting, electrical, plumbing, space allocation, security and grounds maintenance - continue to be at the core the facility manager's role. However, the processes involved in addressing these areas have become more complex. The proliferation of regulatory mandates, worker compensation issues, increased employee litigation, and violence in the workplace have redefined the role of the facility manager beyond "gatekeeper" to that of full-scale operations manager. Today's corporations, organizations, and business partnerships invest heavily in their physical plants. It naturally follows that they expect to maximize the return on their investment. Facility managers are seen as the catalysts for ensuring that optimal return. The Facility Manager's Handbook addresses all of these issues, and provides a multitude of tested ideas, procedures and examples for successfully and cost-effectively managing facility operations. Written in a plain-language, reader-friendly style, it provides a panoramic view of the process by isolating the key areas the facility manager must address, including real estate, space and change management, indoor air quality, emergency preparedness and response planning, communications systems, regulatory mandates and more.
Real Estate Governmental Factors Regulatory & Compliance Issues Environmental Protection Federal Environmental Laws States' Environmental Laws Leases Ownerships Property Appraisals Space Management Problem Identification Space Planning Concepts Furniture Tenant / Occupant Issues Technology Change Management Change Management Strategy Effectiveness of the Communications Strategy Making the Strategy Work Indoor Air Quality Basics of Indoor Air Quality Elements of Indoor Air Quality Equipment Human Activities Building Components & Furnishings Other Sources Effective Communication Communication: A Key to Resolving IAQ Problems Creating an IAQ Profile Sample IAQ Problems & Solutions Emergency Preparedness Key Elements in Emergency Preparedness Planning for Potential Disasters Emergency Response Model Plan Using the Model Plan Statement of Purpose Emergency Management Group Emergency Notification & Reporting Warning/Alarm Systems Fire Safety Evacuations Maintaining Vital Operations Communications Systems Minimum Space Requirements Types of Distribution Systems The Americans with Disabilities Act Background Title I & the Facility Manager Title II & the Facility Manager Title III & the Facility Manager The Safety, Emergency Response & Hazard Communication Planning Program Purpose Elements & Scope of the Written Safety Plan Getting Started Writing the Safety & Health Plan! How to Do It Putting the Plan Together Bomb Threats The Nature of Bombs Bomb Threats Security Against Bomb Incidents Responding to Bomb Threats Evacuation & Search Media Relations Summary Evacuation Evacuations Bomb Threats Evacuation & Search Units Additional Considerations Fire/Life/Safety Prevention Issues & Response Measures Fire Protection Systems General Work Environment Electrical System Components Building Classifications Hazard Classification Appendix I - ADA Checklist for New Lodging Facilities Appendix II - Checklist for Existing Facilities: The Americans with Disabilities Act Checklist for Readily Achievable Barrier Removal Appendix III - Building Air Quality Action Plan Verification Checklist Appendix IV - Indoor Air Quality Forms Appendix V - Indoor Air Quality (IAQ) Glossary of Terms Appendix VI - Accessible Furniture Index