Contents Acknowledgments XI Preface XVII Introduction XIX Part I: A stronghold Chapter 1 Burnout matters 3 Burnout as a global phenomenon 3 You can count the costs 4 Nobody is immune to burnout 5 Burnout is an organizational problem 6 The casualties of burnout 7 Managing burnout requires leadership 9 Chapter 2 Why we work - in general and in organizations 11 Wake, work, sleep, and repeat 11 Division of labor and productivity 12 Everyone wants meaningful work 14 Organizations need motivated employees 15 Motivating the masses 17 Chapter 3 Your work environment and well-being 19 The surroundings tell the story 20 A focus on what is positive and effective 21 Key characteristics of the work environment 25 Job demands 25 Job resources 26 Organizational support 27 The dynamic work environment 27 Current realities 28 Span of control 37 Part II: A trench and the oasis Chapter 4 Burnout - the making of a concept 41 The three dimensions of burnout 41 What burnout is not 43 The causes and consequences of burnout 43 What every leader and manager needs to know 46 So, what next? 46 Chapter 5 Work engagement 47 A most desirable state 47 The causes and consequences of work engagement 49 An essential focus for organizations 51 From an individual focus to your team's work engagement 51 So, what next? 53 Part III: Minding the gap Chapter 6 Shifting from burnout to engagement 57 The Organization-Job-Personal (OJP) framework 57 Three steps 60 Chapter 7 Step 1 - Assess 63 Bringing it all together 69 Chapter 8 Step 2 - Acknowledge 70 Ideating strategies 70 OJP potential strategies and solutions 75 Bringing it all together 77 Chapter 9 Step 3 - Act 78 Brick by brick, build a plan 78 Assess, acknowledge, act, and repeat 81 Keep the flame burning 84 Bringing it all together 84 Chapter 10 Self-audit, self-care, and self-compassion 85 Support tools 87 Afterword 91 Endnotes 93 Appendix I The Organization-Job-Personal (OJP) framework 101 Appendix II Work environment assessment 102 Appendix III Leader assessment analysis form 103 Appendix IV Acknowledge - guiding questions table 104 Appendix V OJP strategy chart 105 Appendix VI OJP potential strategies and solutions chart 106 Appendix VII Timeframe 124 Appendix VIII Fired Up! Action Plan 126 Appendix IX Self-care BINGO card 127 Appendix X Create-Your-Own BINGO card 128 Appendix XI Guiding questions for training and facilitation 129 Appendix XII Resources 131 List of figures 133 List of tables 135 Further reading 137 About the authors 151 Index 153
Mia Baytop Russell, PhD has served in various roles across nonprofit, academic, and corporate sectors. Currently, as lecturer in the Center for Leadership Education at Johns Hopkins University, she teaches leadership and management courses. Drawing from personal interests and challenges with work-life integration and work-family conflict, Mia has spent decades exploring well-being in multiple contexts. Her research focuses on the sustainability of well-being, specifically family economic well-being and career/work-related well-being. As a contributor to the field of financial education and organizational behavior, Mia has published dozens of interdisciplinary articles, developed programs, and consulted with organizations. Girvin Liggans, PhD is an expert in policy analysis and a lecturer in the Whiting School of Engineering at Johns Hopkins University where he teaches management, leadership, and technical communication. Rooted in decades of work within public health agencies, Girvin is dedicated to advancing health equity and employee well-being through a focus on evidence-informed decision-making in public and organizational policy. His research is multidisciplinary and spans environmental health, organizational behavior, legal epidemiology, and diversity and inclusion. Girvin holds an MS in Environmental Health Science from the University of Michigan along with a BS in Environmental Science and PhD in Organizational Leadership from the University of Maryland Eastern Shore.
The book will be appealing to managers, leaders and HR professionals who wish to become acquainted with the phenomenon of burnout and look for specific, well-validated methods for recognizing risks in the work environment. Furthermore, it provides practical advice and solutions on how to increase employees' motivation, vigor and commitment to the team and organization. Stela Salminen, University of Jyvaskyla, Finland This book is unique in that it provides an approach to organizational burnout with specific guidelines and solutions for making the organization function more efficiently for both managers and employees. Elissa Levine, Psychotherapist/Clinical Social Worker, Washington D.C, USA I believe this book contributes to a new understanding of burnout and how it is a huge concern in the workplace today. This book definitely stimulates the mind to the concern of burnout and I believe that it will be very useful in helping combat burnout for those that take the time to read it Kevin McCall, ADP Talent Management, Tucson, USA Russell and Liggans provide a principle-based approach to leadership that delineates the factors which lead to the exhaustion and reduced effectiveness created by burnout. While thoroughly evidence-based, practical steps are given to move team members from burnout to active engagement. Fired Up! is a foundational resource every leader will highly value. Paul White, Ph.D., Psychologist; President, Appreciation at Work; and best-selling author, The 5 Languages of Appreciation in the Workplace Fired Up! tackles in a very practical and inspiring way one of the most pressing challenges of our time. People have been disengaged, over-worked, and stressed for too long in the workplace. Now is the time to fire up our imaginations and energy to change the way we work and the way we think about work. Start the process with this book. Stuart Crainer, Thinkers50 co-founder Fired Up! is a smart and accessible work that provides an effective framework that can help leaders address burnout within their teams and organizations. In the wake of the Great Resignation, this book could not be more timely. Daniel H. Pink, #1 New York Times bestselling author of The Power of Regret, When, and To Sell is Human