Marcus Buckingham is a former Gallup employee.
Curt Coffman is a former Gallup employee.
"Out of hundreds of books about improving organizational
performance, here is one that is based on extensive empirical
evidence and a book that focuses on specific actions managers can
take to make their organizations better today! In a world in which
managing people provides the differentiating advantage, First,
Break All the Rules is a must-read."–Jeffrey Pfeffer, Stanford
Business School Professor and author of The Human Equation:
Building Profits by Putting People First
"This book challenges basic beliefs of great management with
powerful evidence and a compelling argument. First, Break All the
Rules is essential reading."–Bradbury H. Anderson President and
COO, Best Buy
"This is it! With compelling insight backed by powerful Gallup
data, Buckingham and Coffman have built the unshakable foundation
of effective management. For the first time, a clear pathway has
been identified for creating engaged employees and high-performance
work units. It has changed the way I approach developing managers.
First, Break All the Rules is a critical resource for every
front-line supervisor, middle manager, and institutional
leader."–Michael W. Morrison Dean, University of Toyota
"First, Break All the Rules is nothing short of revolutionary in
its concepts and ideas. It explains why so many traditional notions
and practices are counterproductive in business today. Equally
important, the book presents a simpler, truer model complete with
specific actions that have allowed our organization to achieve
significant improvements in productivity, employee engagement,
customer satisfaction, and profit."–Kevin Cuthbert Vice President,
Human Resources, Swissôtel
"Finally, something definitive about what makes for a great
workplace."–Harriet Johnson Brackey Miami Herald
"Within the last several years, systems and the Internet have
assumed a preeminent role in management thinking, to the detriment
of the role of people in the workplace. Buckingham and Coffman
prove just how crucial good people -- and specifically great
managers -- are to the success of any organization."– Bernie Marcus
former Chairman and CEO, Home Depot
"The rational, measurement-based approach, for which Gallup has so
long been famous, has increased the tangibility of our intangible
assets, as well as our ability to manage them. First, Break All the
Rules shows us how."–David P. Norton President, The Balanced
Scorecard Collaborative, Inc.; coauthor of The Balanced
Scorecard
"As the authors put it, "a great deal of the value of a company
lies between the ears of its employees." The key to success is
growing that value by listening to and understanding what lies in
their hearts -- Mssrs. Buckingham and Coffman have found a direct
way to measure and make that critical connection. At Carlson
Companies, their skills are helping us become the truly caring
company that will succeed in the marketplace of the
future."–Marilyn Carlson Nelson President and CEO, Carlson
Companies
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