Table of Contents

Editor's Preface vii
David A. Shore, Harvard School of Public Health

Acknowledgments xiii

The Editor xv

The Contributors xvii

1 Framing the Forces of Change 3
David A. Shore

2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School of Public Health

3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North Shore-LIJ Health System, Harvard School of Public Health Part Two: The Elements of Change 49

4 Employee Engagement and the Transformation of the Health Care Industry 51
Max Caldwell, Towers Watson

5 Patient Safety in the Era of Health Care Reform 67
Lucian Leape, Harvard School of Public Health

6 Health Care Reform and Technological Innovation 85
David Shoultz, Philips Electronics

7 Health Care IT: A Critical Enabler for Health Care Transformation 101
John P. Glaser, Siemens Healthcare

8 Health Care IT: A Reality Check 115
Ashish K. Jha, Harvard School of Public Health

9 A Systematic Solution: Integrated Health Care Management 129
Jeff Margolis, The TriZetto Group Part Three: Reshaping the Organization 147

10 Stakeholder Interactions: Can We Transform Bad Behavior? 149
Eric D. Kupferberg

11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169
David A. Shore

12 A Winning Brand: Leveraging the Power of Intangible Assets 191
David A. Shore

13 Implementing Health Care Change through Projects 211
David A. Shore

Endnotes 229

Index 253

About the Author

David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.