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Introduction to Business Process Management.- Process Identification.- Essential Process Modeling.- Advanced Process Modeling.- Process Discovery.- Qualitative Process Analysis.- Quantitative Process Analysis.- Process Redesign.- Process Automation.- Process Intelligence.
"It's well written and provides a completely up-to-date introduction to the use of BPMN. Moreover, it provides a nice review of some of the latest software techniques available in BPMS tools, with a special emphasis on process mining. I would certainly recommend it to any process practitioners that wanted an up-to-date refresher." Paul Harmon, Executive Editor, BPTrends.com, USA "I have no doubts that this book will shape the toolset, and hopefully even more the mindset, of the current and future generations of BPM professionals. This publication has the potential to become a significant catalyst for future BPM success by establishing a common sense for the fundamentals of BPM upon which it can be further developed and tailored to individual circumstances." Prof. Michael Rosemann, Queensland University of Technology, Australia [from the Foreword] "The book provides an excellent introduction to the whole spectrum of Business process Management (BPM). The authors manage to combine computer science and management perspectives in a superb manner, while remaining focused on the ultimate goal: realizing process performance improvements using BPM." Prof. Wil van der Aalst, Eindhoven University of Technology, The Netherlands "The authors provide an excellent description of essential as well as advanced concepts and methods for enabling comprehensive BPM lifecycle support. This book not only covers the identification, modeling, analysis and automation of business processes, but also additionally closes the cycle from process execution back to process optimization and redesign. A very unique and useful textbook for those who want to become a BPM professional!" Prof. J. Leon Zhao, City University of Hong Kong, China "Business Process Management educators and students have long yearned for a true textbook, covering the breadth of BPM, its application across business and IT and also providing examples, case studies and exercises. This book has finally arrived and it will leave its mark as a main compendium about how we think about BPM." Prof. Jan Recker, Queensland University of Technology, Australia "The book is written by four renowned BPM experts and is a must-read for all interested in business process management. It is very well organized and easily comprehensible due to its numerous elaborated examples and illustrations. A highly recommended BPM reference book for students, researchers, and practitioners." Prof. Manfred Reichert, University of Ulm, Germany "I have always felt the need for a comprehensive yet simple book on the subject and your book fills this gap quite well." Associate Prof. Priya Seetharaman, Indian Institute of Management Calcutta, India "This is definitely THE reference book for anyone (student, researcher, practitioneer or consultant) in the business process management ('BPM') field. It is a well-balanced and broad (while still focused) presentation of issues, important for BPM. [...] It is an ideal text-book where the reader moves from chapter to chapter (these are well structured and connected) and also has several exercises to test his knowlege. The book can also serve as a reference to a more experienced professional who can quickly find parts of the book of particular interest to him or her." Assistant Prof. Dr. Peter Trkman, University of Ljubljana, Slovenia "Carlos Drummond de Andrade, a very impressive Brazilian author says that there exist books which are written to avoid empty spaces in bookcases. "Fundamentals of Business Process Management" is definitely not the case. It is a very valuable, excellent and suitable book for both educational and professional purpose bringing together history, concepts and practices on business process management. I used the book to guide an academic course on Modeling and Management of Business Processes and the results were very positive. The book presented itself ideally for the course purpose because of its conceptual and practical perspective." Prof. Dr. Lucineia Heloisa Thom, Universidade Federal do Rio Grande do Sul, Brasil
Marlon Dumas is a professor of Software Engineering at the University of Tartu, Estonia, and Strategic Area Leader at the Estonian Software Technologies and Applications Competence Centre (STACC). He is co-editor of a textbook on Process-Aware Information Systems (Wiley, 2005) and has taught BPM both in academia and as a professional trainer for more than ten years. He is also an active BPM researcher with a focus on process modeling, analysis and refactoring. Marcello La Rosa is an associate professor and the IS School Academic Director for corporate engagements at Queensland University of Technology in Brisbane, Australia. He is also a Researcher at the National ICT Australia. Marcello leads the Apromore initiative - a strategic collaboration between various universities for the development of an advanced process model repository. His research interests focus on process consolidation, configuration and automation. Marcello has taught BPM to students and practitioners in Australia for over five years. Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria. Prior to that, he held appointments at the HU Berlin and QUT Brisbane, and was a visiting researcher at Eindhoven University of Technology, IBM India Research Labs Bangalore, City University of Hong Kong and University of Ljubljana. His main research interests are in business process management and process modeling. Jan has taught BPM to students and practitioners at different institutions in Europe and Australia. He is co-founder of the Berliner BPM-Offensive, a practitioners' forum for BPM. Hajo A. Reijers is a full professor with the department of Mathematics and Computer Science of Eindhoven University of Technology, the Netherlands, and is the head of BPM research at Perceptive Software. Previously, he worked as a management consultant in the BPM field. Hajo has taught BPM to students at all academic levels and provides training to practitioners at the TIASNimbas Business School. He is one of the founders of the Business Process Management Forum, a Dutch platform for the exchange of knowledge between industry and academia.
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"... Besonders nutzlich fur die Vertiefung des Stoffs sind die zahlreichen Beispiele, Kontrollfragen und UEbungsaufgaben ... kann das Werk uneingeschrankt als aktuelles Lehrbuch empfohlen werden ... " (in: Kurze-Prozesse.de, 2/May/2013)