Table of Contents

Foreword: Kaizen by Everyone, Everyday, Everywhere Ch 1 Kaizen as a Complete Management System Ch 2 Gemba Kaizen --Case 1: Gemba Kaizen at a Farm in Africa Ch 3 How to Sustain Continuous Improvement Ch 4 Continuously Improving SQDC at the Gemba --Case 2: Measuring the Right Things Ch 5 Standards --Case 3: Oil Platform Maintenance --Case 4: SCDA Ch 6 5S --Case 5: The True Meaning of 5S --Case 6: Simple Improvements, Big Impact in Healthcare --Case 7: 5S of Information (IT) Ch 7 Muda, Muri, Mura --Case 8: MTN: Muda Free Nations (Kaizen in Government) --Case 9: Removing Overburden (Muri) from Work --Case 10: Supply Chain Variation (Mura) Reduction Ch 8 SUPPORT Kaizen: The Foundation of House of Gemba --Case 11: Support Kaizen at European Hypermarket --Case 12: Top Management Support through Hoshin Kanri --Case 13: Organization Design and Gemba Ch 9 Visual Management --Case 14: Industrial Company --Case 15: Making Knowledge Work Visible Ch 10 Speaking with and Managing by Facts --Case 16: What Leaders Learn When they Go See --Case 17: Linking the Daily to the Strategic Ch 11 Daily Kaizen & Front Line Management Ch 12 The Roles of Natural Teams in Gemba Kaizen --Case 18: Electronics Supplier in China --Case 19: Middle East Retail Chain Ch 13 TPS - The Ultimate Production System --Case 20: Toyota Retired Executive Interview --Case 21: Toyota Supplier Story Ch 14 JIT/ Total Flow Management --Case 22: Automotive Company in Europe --Case 23: Just in Time in a Bakery --Case 24: Total Flow through a Retail Co. Ch 15 Project Kaizen and End-to-End Optimization --Case 25: Group Health Value Stream Transformation --Case 26: Bank of New Zealand --Case 27: Lean Development (Construction) Ch 16: Continuous Improvement as a Strategic Weapon --Case 28: Retail - Top Line Growth --Case 29: Ski Lodge in Italy - Customer Experience Design --Case 30: Keeping Manufacturing in the US Afterword

About the Author

More than any other business authority in the world, Masaaki Imai has championed the concept of kaizen over the past three decades in thought, word, and action. He is considered one of the leaders of the quality movement and a pioneer of modern business operational excellence. Mr. Imai is an international lecturer, consultant, and founderof the Kaizen Institute, a leading continuous improvement consultancy with offices worldwide. Mr. Imai's first book, Kaizen--translated into 14 languages--is the authoritative reference on the subject. In 2010 he was honored for his lifetime of achievement with the first ever Fellowship of Quality Council of India.